Support Worker - Family Services Dunmurry

Depaul; Belfast; On-site; GBP 24,000; Full time

Job summary

Join Depaul as a Support Worker, where you will play a vital role in assisting families and individuals experiencing homelessness. You will work within a multi-disciplined team, providing holistic support and ensuring the needs of service users are met, all while upholding Depaul’s values of empowerment and community.

Benefits

Enhanced Annual Leave – 35 days per year

Paid Sick Leave

Company maternity & paternity pay

Contributory Pension scheme

Health Cash Back & Rewards Plan

Christmas Savers club

Bluelight discount card

Qualifications

• Experience working with families and homelessness.
• Ability to work on a rota basis.
• Relevant work or volunteering experience for 1-2 years.

Responsibilities

• Support families and service users in a multi-disciplined team.
• Manage daily reception and building management tasks.
• Deliver activities and support based on personalized plans.

Skills

Communication

Empathy

Teamwork

Education

3 GCSEs A-C including Maths and English

Job description

SUPPORT WORKER - Family Services

Salary: £23,291.88
Contract:Permanent
Hours:35 per week - rota based (including evenings, weekends and some nights)

Location
Cloverhill, 218 Stewartstown Road, Belfast, BT17 0LB

Your new role

Are you looking to work and support families? Have you experience working with families and homelessness?

You will be a member of a multi-disciplined team using holistic approaches to support Depaul service users. Working to a housing-led, low threshold, harm reduction approach, where service users receive a high degree of support and advice. Depaul has a commitment to service user participation and to empowering our service users to manage their own lives.

To support the effective day to day running of the service. You will undertake daily reception and building management tasks, support service users in their transition into the service, to use the service effectively. You will support key workers to deliver bespoke personalised support plans to clients, including the delivery of activities.

• To be the first point of contact for service users, agencies, contractors, visitors etc. Ensuring a warm, professional, welcoming and engagement

• Ensure the practical needs of our services users are met on a day to day basis. Where necessary, supporting service users with meal preparation, laundry and general upkeep of their living space.

• Ensuring service users records are being maintained

• To provide colleagues with timely and accurate communication relating to service users.

• Assist case workers to meet the needs of service users in line with support plans and safety and wellbeing management plans i.e. undertakes activities identified by caseworkers that supports service users in meeting their personal goals. For example; financial, creative or educational activities and assistance to communicate with others

Health & Safety

• To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures.

• Undertake cleaning duties as assigned by LMT and in accordance with health & safety practices

• To ensure all health & wellbeing and building checks are completed and recorded in line with local procedure and Depaul policy

• To identify building defects in line with organisational health and safety standards

• To ensure that Health and Safety standards are met within the project in accordance with Depaul’s Health and Safety policy and the services risk assessments.

Administration & Record Keeping

• Carry out project administration tasks such as upkeep of petty cash, project statistics, invoices, record keeping, Service User’s files, OTIS, Incident and Accident Reporting etc.

• To remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies.

Other Duties

• To be a contributing team player, taking part in handovers, team meetings, core training, the mentoring of Volunteers and supporting other team members in ensuring all decision making is appropriate and consistent

• To at all times undertake your role in a professional manner maintaining a high quality standard of work in line with Depaul Values and ethos.
  
  WHY WORK FOR US
  
  Depaul is a cross border charity supporting some of the most marginalised individuals, couples and families experiencing homelessness. Our mission is to end homelessness and change the lives of those affected by it. Would you like to help us to meet our mission?
  We are a values led organisation and aim, at all times, to live and breathe these values in our everyday work. Our values are based on four key principles:
  • We celebrate the potential of people
  • We put our words into action
  • We aim to take a wider role in civil society
  • We believe in rights and responsibilities If you choose to work for Depaul
  

The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.

Employee Benefits

• Enhanced Annual Leave – 35 days per year, increasing as your length of service increases
• Paid Sick Leave
• Company maternity & paternity pay
• Contributory Pension scheme
• Health Cash Back & Rewards Plan
• Christmas Savers club
• Bluelight discount card

Plus, many opportunities to learn and develop within the organisation

Essential Criteria

• 3 GCSE’s A-C to include Maths and English or equivalent Experience
• 1 year paid relevant work experience or 2 years relevant volunteering experience
• Ability to work on a rota basis (7-day week – mornings, evenings, weekends, nights).
• Check out the attached JD For more information on key duties & criteria.

Closing date for applications: 3rd July 2025

Dependent on the number of applications, we may contact applicants before the closing date. Please check your spam/junk folders.