Support Worker - Core 24 St Helens and Knowsley | Mersey Care NHS Foundation Trust

Mersey Care NHS Foundation Trust; Knowsley; On-site; GBP 20,000 - 25,000; Full time

Job summary

We are seeking Support Workers to join our Core 24 Mental Health Team at Whiston Hospital, part of Mersey Care NHS Foundation Trust’s 24/7 Urgent Care Model. Core 24 delivers round-the-clock support to individuals in crisis across hospital settings including Whiston, Warrington, Aintree, Royal Liverpool and Southport.

Role involves direct care and observation under supervision, reporting observations and risk factors, and working with service users on individual and group care plans.

Qualifications

• Direct care and observation of service users.
• Ability to work under supervision and follow care plans.

Responsibilities

• Provide direct care and observation of service users within Core 24.
• Report observations, risk factors and progress to qualified staff.
• Work with service users individually and in groups as outlined in care plans.

Job description

Support Worker - Core 24 St Helens and Knowsley | Mersey Care NHS Foundation Trust

Are you passionate about supporting people experiencing mental health crisis? Do you want to be part of a responsive, compassionate service that makes a real difference every day?

We are seeking Support Workers to join our Core 24 Mental Health Team at Whiston Hospital , part of Mersey Care NHS Foundation Trust’s 24/7 Urgent Care Model.

Core 24 is a key part of the urgent mental health care pathway, delivering round-the-clock support to individuals in crisis.

Operating 24 hours a day, 7 days a week, the team supports individuals across multiple hospital settings, including:

• Whiston Hospital
• Warrington Hospital
• Aintree Hospital
• The Royal Liverpool Hospital
• Southport District General Hospital

To carry out assigned duties, involving direct care and observation of service users under the guidance and indirect supervision of qualified staff.

To report to the qualified staff any observations made whilst providing care to service users / productivity and leisure, providing details of mental state and risk factors.

To work with service users on an individual and group basis as outlined in the care plan and as directed by the appropriate named lead professional.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Please refer to the attached job description and person specification for full detailsand requirementsof the role.

This advert closes on Tuesday 27 Oct 2026

St Helens and Knowsley Teaching Hospitals NHS Trust