Support Worker / Coach

New Start; Sefton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Contributory pension

242 hours annual leave

Learning opportunities up to Level 5

Medicash and EAP

Job summary

New Start is seeking a Strengths Based Support Coach for our Homeless Provision in Southport. The role operates 8am–8pm on a 3 on 3 off rota, totaling about 40.25 hours weekly, supporting vulnerable adults toward independence and more stable housing.

You will develop person-centred support plans, liaise with partner agencies, and keep detailed records. The ideal candidate is resilient, empathetic and committed to learning, with experience in risk management and support planning, able to lone

Qualifications

• Experience delivering structured support and risk management planning.
• Ability to work independently and, at times, lone work.
• Desire to learn and develop skills and career.

Responsibilities

• Develop person-centred support plans focusing on individual strengths.
• Coordinate with partner agencies to help residents overcome barriers to housing.
• Maintain accurate records and case notes to track progress and outcomes.

Skills

Empathy

Resilience

Communication

Time management

Education

NVQ Level 3 in Housing/Health and Social Care

Job description

Strengths Based Support Coach

Do you want to make a real difference to people’s lives? Do you have experience of supporting vulnerable adults? If so, we would love to hear from you. We have an exciting opportunity for a Strengths Based Support Coach in our Homeless Provision based at our Leicester Street, Southport. The role is shift based, working 8am till 8pm with a 3 on 3 off rota, 40.25 hours per week.

New Start is a family-run, not-for-profit organisation, we deliver a diverse range of homelessness projects and temporary housing solutions across Merseyside. We aim to enhance lives by offering good quality accommodation with structured support.

The Role

You will be part of a team that delivers a strengths-based service, allowing each person who accesses the project to thrive and develop, gain greater independence, and succeed to a more permanent housing solution.

As a Support Coach, you will develop a Person-Centred Support Plan focussing on the strengths of the individual, boosting their confidence as they rebuild their lives.

You will link in with partnership agencies to overcome barriers to a more permanent housing solution, creating a structured resettlement plan that they will work towards.

You’ll need to keep records of everything, experience of support planning, incident management and case records is essential.

Who we are looking for.

This role can be incredibly rewarding but at times it can be challenging. The ideal person will be resilient, empathetic, and have a can-do attitude.

You will have a desire to learn and want to develop your own skills, knowledge and fulfil your career aspirations.

You will genuinely care and want to make a difference by supporting people to turn their lives around.

You will understand the challenges vulnerable adults may face, around homelessness, mental health, substance abuse and offending – this could include having your own lived experience.

You will have experience of delivering structured support and risk management planning.

You will be confident and able to lone work at times, or when needed by the project.

Ideally, you will have:

• You will have studied up to NVQ Level 3 in Housing/Health and Social Care, or be working towards this qualification or be prepared to undertake if successful in the role
• You will have access to a vehicle with appropriate insurance to support our residents with visits such as property viewings.

What we offer.

• A competitive Salary - £(phone number removed) per annum
• A contributory pension scheme.
• 242 Hours Annual Leave
• A range of learning and development opportunities up to and including Level 5
• Medicash and Employee Assistance Access