Support Worker / Care Assistant

AWD online; Greater London; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Comprehensive induction and training

Regular supervision and development

Supportive team environment

Career progression opportunities

Job summary

AWD online in North London is seeking a dedicated Support Worker / Care Assistant to help adults with complex life experiences build confidence, stability and independence in supported accommodation. You will provide structured, person-centred support around wellbeing, daily living, tenancy sustainment and access to services, working from individual support plans and risk assessments.

You will promote dignity, safety and choice while supporting residents facing mental health needs,

Qualifications

• Experience supporting people with complex or multiple needs.
• Good understanding of mental health, neurodiversity, substance misuse or social vulnerability.
• Excellent communication and interpersonal skills.
• Strong written skills and confidence using Microsoft Office and electronic recording systems.
• Ability to maintain accurate records and documentation.
• Knowledge of safeguarding principles and commitment to protecting vulnerable adults.

Responsibilities

• Deliver care and supervision in line with individual support plans and risk assessments.
• Help residents with meal preparation, cleaning, laundry and personal care.
• Encourage residents to build routines, confidence and practical skills to sustain their accommodation.
• Monitor residents’ wellbeing and carry out welfare checks.
• Provide medication prompting and supervision as required by plans.
• Maintain accurate daily notes, incident reports and support records using electronic systems.
• Support residents to attend appointments and prepare for independent living.
• Work with colleagues to provide consistent, high-quality support across shifts.

Skills

Care experience

Communication skills

Record keeping

GDPR knowledge

Mental health awareness

Education

NVQ/QCF Health & Social Care

Tools

Microsoft Office

Job description

Support Worker / Care Assistant – Male applicants

Help adults with complex needs build independence, sustain accommodation and move towards safer futures.

PLEASE NOTE: Due to the nature of this role, there is a genuine occupational requirement under Schedule 9 of the Equality Act 2010 for the post holder to be male, as the role involves providing intimate personal care and support to male residents where dignity, privacy and welfare are paramount.

If you’ve also worked in the following roles, we’d also like to hear from you: Care Worker, Residential Support Worker, Community Support Worker, Housing Support Worker, Supported Living Support Worker, Homelessness Support Worker, Mental Health Support Worker, Personal Assistant

SALARY: £25,484 per annum + Benefits

LOCATION: Stamford Hill, North London

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37 per week, Monday to Friday, working 7.5-hour shifts excluding a one-hour unpaid break. Rotating shifts cover 09:30 to 22:30. There may be the ability or need to work 12-hour shifts.

JOB OVERVIEW

A rewarding opportunity is available for a Support Worker / Care Assistant to help adults with complex life experiences build confidence, stability and independence in supported accommodation.

The Support Worker / Care Assistant will provide structured, person-centred support around wellbeing, daily living, tenancy sustainment and access to services, working from individual support plans and risk assessments.

Working alongside colleagues, the Support Worker / Care Assistant will promote dignity, safety and choice while supporting residents facing mental health needs, neurodiversity, substance misuse recovery, social vulnerability or homelessness.

DUTIES

• Person-Centred Support: Deliver care, support and supervision in line with individual support plans and risk assessments
• Daily Living Support: Help residents with meal preparation, cleaning, laundry and, where required, personal care
• Independence and Life Skills: Encourage residents to build routines, confidence and practical skills to sustain their accommodation
• Wellbeing and Welfare Checks: Monitor residents’ wellbeing, carry out welfare checks and escal
• Medication Prompting: Provide medication prompting and supervision in accordance with individual support plans
• Professional Boundaries: Build positive relationships while maintaining clear boundaries and consistently applying house rules
• De-Escalation and Safety: Respond calmly to challenging situations using safe and appropriate de-escalation techniques
• Records and Reporting: Maintain accurate daily notes, incident reports and support records using electronic systems
• Appointments and Services: Support residents to attend appointments, access services, complete paperwork and prepare for independent living
• Team Collaboration: Work with colleagues to provide consistent, high-quality support across all shifts

CANDIDATE REQUIREMENTS

ESSENTIAL

• Due to the nature of this role, there is a genuine occupational requirement under Schedule 9 of the Equality Act 2010 for the post holder to be male, as the role involves providing intimate personal care and support to male residents where dignity, privacy and welfare are paramount
• Experience supporting people with complex or multiple needs through work, volunteering or relevant life experience
• Good understanding of mental health, neurodiversity, substance misuse or social vulnerability
• Excellent communication and interpersonal skills
• Strong written skills and confidence using Microsoft Office and electronic recording systems
• Ability to maintain accurate records and documentation
• Knowledge of safeguarding principles and commitment to protecting vulnerable adults
• Understanding of confidentiality, GDPR and professional boundaries
• Compassionate, patient, non-judgemental and calm under pressure

DESIRABLE

• Experience within supported accommodation, hostels, residential care or homelessness services
• NVQ/QCF Level 2 or 3 in Health & Social Care or equivalent
• Care Certificate
• Mental Health First Aid, First Aid, MAPA or de-escalation training
• Experience delivering group sessions or life skills activities
• Full UK driving licence
• Additional language skills, including British Sign Language
• Previous experience working with, supporting or engaging with members of the Orthodox Jewish community and understanding of beliefs, customs, traditions and cultural practices

BENEFITS

• A rewarding career where the work genuinely changes lives
• Comprehensive induction and ongoing training
• Regular supervision and opportunities for professional development
• A supportive and inclusive team environment
• Opportunities for career progression
• A role where every day brings new challenges and achievements
• This role requires an Enhanced DBS Check