Support Worker Blackwood Group

Blackwood Homes and Care; United Kingdom; On-site; GBP 40,000 - 60,000; Part time

Job summary

Blackwood Homes and Care seeks a Support Worker to join their 24/7 Responder Service in Edinburgh. The role involves responding to calls from customers using technology to promote safety and care. Ideal candidates will have strong communication skills and a passion for delivering high-quality care. Training for qualifications will be provided, and flexibility in scheduling is required.

Benefits

Comprehensive induction

Fully funded SVQ training

Travel expenses covered

Company sick pay

34 days holiday per annum

Pension scheme

Payment of PVG and SSSC registration

Qualifications

• Experience in using digital technology.
• Ability to work independently and in a team.
• Flexibility to work on a rota basis.

Responsibilities

• Respond to calls activated by customers through TEC equipment.
• Provide safe and personalized solutions via video conferencing.
• Assist in customer’s home when necessary.

Skills

Communication

Interpersonal skills

IT skills

Education

SVQ2 or equivalent

Job description

The service:

Blackwood’s growing 24/7 Responder Service offers a range of options for people who need support both during the day and at night using our award-winning CleverCogs technology, which has played a pivotal role in keeping our customers connected.

Each customer has their own digital tablet device to access our service which can include connecting with families, carers and hobbies online. We operate 24/7 from our base in Edinburgh. The Responder Team respond to calls activated by customers, all of whom live in their own homes with varied care and support needs.

Duties

You will be responding to calls activated by customers through their TEC (Tech Enabled Care) equipment which is a digital tablet device. You will implement safe and personalised solutions to calls, handled through video conferencing technology. There could be calls that require a physical response where assistance or personal care may be required in the customer’s home.

We need our team to be able to triage and de-escalate, supporting customers out of situations that may have occurred and to provide reassurance. You’ll be responsible, trustworthy and able to deal with a wide range of scenarios using a person-centred approach at all times. You will be experienced in using digital technology and be confident to promote a culture of digital inclusion and participation for our customers and their families.

The ideal candidate must have:

• A passion for delivering high-quality care
• Strong communication, interpersonal and IT skills
• An ability to work independently in the community and as part of a team
• A relevant qualification like an SVQ2 (although this is not essential as training will be given)
• Flexibility to work on a rota basis, including day shifts and night shifts.

Description

Support Worker

24 Hours per week

£12.60 per hour (£13.02 if SVQ qualified)

The service:

Blackwood’s growing 24/7 Responder Service offers a range of options for people who need support both during the day and at night using our award-winning CleverCogs technology, which has played a pivotal role in keeping our customers connected.

Each customer has their own digital tablet device to access our service which can include connecting with families, carers and hobbies online. We operate 24/7 from our base in Edinburgh. The Responder Team respond to calls activated by customers, all of whom live in their own homes with varied care and support needs.

Duties

You will be responding to calls activated by customers through their TEC (Tech Enabled Care) equipment which is a digital tablet device. You will implement safe and personalised solutions to calls, handled through video conferencing technology. There could be calls that require a physical response where assistance or personal care may be required in the customer’s home.

We need our team to be able to triage and de-escalate, supporting customers out of situations that may have occurred and to provide reassurance. You’ll be responsible, trustworthy and able to deal with a wide range of scenarios using a person-centred approach at all times. You will be experienced in using digital technology and be confident to promote a culture of digital inclusion and participation for our customers and their families.

Essential criteria

The ideal candidate must have:

A passion for delivering high-quality care

Strong communication, interpersonal and IT skills

An ability to work independently in the community and as part of a team

A relevant qualification like an SVQ2 (although this is not essential as training will be given)

Flexibility to work on a rota basis, including day shifts and night shifts.

Desirable criteria

Not specified

Additional information

Blackwood offers a range of employee benefits, including:

Comprehensive induction and personal development opportunities

Fully funded SVQ training on completion of probationary period

Travel expenses and paid travel time between customer visits

Company sick pay scheme on completion of probationary period

34 days’ holiday per annum, pro rata for part-time hours

Company pension scheme and Death in Service Benefit

Payment of PVG and SSSC registration

All successful candidates will be required to become a PVG scheme member as well as register with the SSSC.

We ask that all applicants read the Job Pack (attached). Blackwood are committed to diversity and inclusion and as an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements for the post.

Note to interested applicants

SPONSORSHIP IS NOT CURRENTLY AVAILABLE AT BLACKWOOD.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 02/07/2025 by TN United Kingdom