Support Worker

5 Star Recruitment; Wrexham; On-site; GBP 18,000 - 23,000; Full time

Job summary

5 Star Recruitment is hiring for a care team member in Wales to maintain a safe, supportive, and caring environment. You will work with service users, follow care plans, and provide practical and emotional support while upholding professional boundaries.

The role involves flexible hours including weekends, evenings, waking nights, and sleep-in duties, with an emphasis on dignity, privacy, and equal opportunities in daily tasks.

Qualifications

• Ability to work effectively and supportively as a member of the staff team.
• Ability to use basic literacy and numeracy.
• Ability to communicate effectively.
• Ability to work in an organised and methodical manner.
• Ability to act on own initiative, dealing with any unexpected problems that arise.
• Ability to demonstrate a commitment to Equal Opportunities.

Responsibilities

• To work as a full and effective member of the staff team, communicating effectively and efficiently with colleagues and other staff.
• To offer support to service users on an individual basis consistent with the aims and objectives of the service and the wider organisation.
• To undertake flexible working arrangements in accordance with the service users needs and service requirements which includes, weekends, evenings, waking nights and sleep in duties.
• To contribute in planning, delivering and reviewing of care plans as agreed with each service user and assume designated keyworker responsibilities where required.
• To act as an enabler for service users, not doing for the user but doing with the user where possible.
• To give practical and emotional support to service users while ensuring appropriate professional boundaries are adhered to.
• To enable and encourage service users to live as independently as possible.
• Al all times demonstrate respect for service users and recognise their value as ordinary citizens including the right to privacy and to be treated with dignity.
• To ensure that service users rights are always respected and in line with the Human Rights Act and Mental Capacity Act 2005 and ensuring Deprivation of Liberty (DOL) guidelines are always followed.
• To support service users in their decision-making thoughts and processes and respecting their life choices.
• To ensure safeguarding policies are adhered to, to protect and safeguard vulnerable people.
• To ensure that service users are safeguarded from physical, verbal, financial, or material, psychological or sexual abuse, neglect, discriminatory abuse or self-harm, inhuman or degrading treatment, through deliberate intent, negligence or ignorance, in accordance with written policies.
• To enable and support service users to make use of facilities available to the public and access appropriate therapeutic activities in community settings.
• To maintain a comfortable, relaxed, and purposeful environment.
• To undertake all household duties in collaboration with colleagues and service users in order that a safe, clean, and comfortable environment is maintained.
• To complete administrative duties as designated by the service manager and/or senior support staff.
• To participate in and contribute to staff appraisal and supervisions.
• To participate in and contribute to service user and staff team meetings.
• Completion of timesheet on a weekly basis.
• To undertake training (on or off site) as directed by service manager and/or senior support staff.
• Reporting of broken and/or faulty equipment to service manager and/or senior support staff.
• To present for work with smart, clean, tidy appearance that complies with organisational guidelines.
• Adhere to health and safety guidelines as advised by the organisation.
• Adhere to the organisations policy on confidentiality and date protection.
• Undertake such other appropriate duties/responsibilities as allocated by the service manager and/or senior support staff.

Skills

Team player

Literacy & numeracy

Effective communication

Organised & methodical

Initiative

Equal opportunities

Job description

To work as a team member in ensuring that a safe, supportive and caring environment is maintained which meets the individual and group needs of the people who live there and to demonstrate a positive and person-centred approach at all times.

Skills

• Ability to work effectively and supportively as a member of the staff team.
• Ability to use basic literacy and numeracy.
• Ability to communicate effectively.
• Ability to work in an organised and methodical manner.
• Ability to act on own initiative, dealing with any unexpected problems that arise.
• Ability to demonstrate a commitment to Equal Opportunities.

Key Tasks and Duties

• To work as a full and effective member of the staff team, communicating effectively and efficiently with colleagues and other staff.
• To offer support to service users on an individual basis consistent with the aims and objectives of the service and the wider organisation.
• To undertake flexible working arrangements in accordance with the service users needs and service requirements which includes, weekends, evenings, waking nights and sleep in duties.
• To contribute in planning, delivering and reviewing of care plans as agreed with each service user and assume designated keyworker responsibilities where required.
• To act as an enabler for service users, not doing for the user but doing with the user where possible.
• To give practical and emotional support to service users while ensuring appropriate professional boundaries are adhered to.
• To enable and encourage service users to live as independently as possible.
• Al all times demonstrate respect for service users and recognise their value as ordinary citizens including the right to privacy and to be treated with dignity.
• To ensure that service users rights are always respected and in line with the Human Rights Act and Mental Capacity Act 2005 and ensuring Deprivation of Liberty (DOL) guidelines are always followed.
• To support service users in their decision-making thoughts and processes and respecting their life choices.
• To ensure safeguarding policies are adhered to, to protect and safeguard vulnerable people.
• To ensure that service users are safeguarded from physical, verbal, financial, or material, psychological or sexual abuse, neglect, discriminatory abuse or self-harm, inhuman or degrading treatment, through deliberate intent, negligence or ignorance, in accordance with written policies.
• To enable and support service users to make use of facilities available to the public and access appropriate therapeutic activities in community settings.
• To maintain a comfortable, relaxed, and purposeful environment.
• To undertake all household duties in collaboration with colleagues and service users in order that a safe, clean, and comfortable environment is maintained.
• To complete administrative duties as designated by the service manager and/or senior support staff.
• To participate in and contribute to staff appraisal and supervisions.
• To participate in and contribute to service user and staff team meetings.
• Completion of timesheet on a weekly basis.
• To undertake training (on or off site) as directed by service manager and/or senior support staff.
• Reporting of broken and/or faulty equipment to service manager and/or senior support staff.
• To present for work with smart, clean, tidy appearance that complies with organisational guidelines.
• Adhere to health and safety guidelines as advised by the organisation.
• Adhere to the organisations policy on confidentiality and date protection.
• Undertake such other appropriate duties/responsibilities as allocated by the service manager and/or senior support staff.

Every employee is personally responsible for the quality of work, which they individually perform. It is their duty to seek to attain the highest standards achievable to them in furtherance of organisations philosophy of pursuing quality assurance in all of its services.