Support Worker

Tamfol; Waunarlwydd; Remote; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Wellbeing programme

Discounted gym memberships

Refer a Friend Scheme

Training, mentorship and career dev

Job summary

Tamfol is seeking a Senior Support Worker to lead person-centred care for residents in a mental health-focused residential setting in Wales. You will follow individual care plans to support physical, emotional, psychological, and social wellbeing while upholding dignity and privacy.

You will supervise staff, mentor juniors, coordinate escorts for external appointments, and help plan health and wellbeing activities.

Qualifications

• Qualified to Level 3 in Health & Social Care.
• Registered with Social Care Wales or willing to register within 6 months.
• Minimum of 2 years as a Senior Support Worker.

Responsibilities

• Assist the nursing team in delivering safe and effective care.
• Support completion of self-help tasks for service users.
• Help service users learn new skills and maintain existing ones.
• Promote dignity, privacy and wishes of service users.
• Supervise the floor and act as a go-to for care queries.
• Support new starters during induction and train others on IPC audits.

Skills

Empathy & patient care

Team leadership

Communication

Mental health awareness

Education

Level 3 Health & Social Care

Job description

Working under the direction of the nursing team to lead on and provide person centred care for the people that live with us. Following their individual care plans to support their health, physical, emotional, psychological, and social wellbeing needs.

Key responsibilities

• Assist the nursing team in delivering safe and effective care to Service Users.
• Supporting the completion and/or carrying out self-help tasks for those Service. Users who are unable to do those tasks themselves; helping more abled Service Users who may also need assistance.
• Provide assistance in self-help tasks in such a way that the Service Users have opportunities to learn new skills, maintain old ones and develop existing skills.
• To offer support in a positive, engaging way, ensuring the rights of each Service User are maintained.
• To work with the Service Users ensuring their dignity, privacy and wishes are respected at all times.
• Supervising the floor.
• Acting as a 'buddy' to more junior staff and a 'go to' person for care related queries.
• Provide support for new starters as part of their induction programme.
• Working alongside service IPC leads to train other staff to complete audits, e.g. IPC and mattress audits.
• Assisting nurse with diary management, e.g. arranging escorts/ambulances for external appointments.
• Overseeing and planning of Health & Wellbeing Support staff led activities.

About You

• Qualified to Level 3 in Health & Social Care (Essential).
• Registered with Social Care Wales or willing to register within the first 6 months of employment (Essential).
• Minimum of 2 years experience of working as a Senior Support Worker (Essential).
• Experience in a mental health setting.
• Resilient, able to deal with challenging behaviours.
• Collaborative working approach.
• Desire to make a difference to the lives of service users.

What we offer

• Wellbeing programme offering physical and mental health support for staff free of charge.
• Discounted gym memberships.
• Refer a Friend Scheme.
• Access to training, mentorship, and career development initiatives.
• Supportive leadership and a positive team culture.
• Modern facilities and a safe, well-resourced working environment.

About us

We are dedicated to delivering safe, compassionate, and high-quality care to our service users. We are a mental health support service primarily, providing residential nursing support to residents with varying mental health issues along with coexisting physical conditions. We pride ourselves on fostering a respectful, inclusive, and progressive workplace where staff can thrive.

Our recruitment process

CV Submission

Initial screening call to see if you will be a good fit.

Face to face interview, with set time and administrative support to complete paperwork in line with regulatory guidelines on the day of interview

Offer of employment and pre-joiner onboarding

You join the team and undertake our supportive, thorough induction process before you are fully set up and ready to go!