Support Worker

Look Ahead; Slough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading not-for-profit care provider is seeking a compassionate Support Worker for its Homelessness service in Slough. This role involves enabling and supporting vulnerable individuals, managing trials, and working collaboratively within a team. Ideal candidates will possess a strong skill set in communication and resilience, with a commitment to creating supportive environments for those in need.

Benefits

Days Annual Leave

Pension schemes

Staff discounts

Healthcare

Career progression opportunities

Qualifications

• Relevant sector work experience is essential.
• Experience of working with vulnerable people preferred.

Responsibilities

• Engage customers in a non-judgmental way and support them with complex needs.
• Maintain and support individuals in their tenancy and transition to independent living.
• Deal with emergencies and engage with external agencies.

Skills

Compassion

Resilience

Teamwork

Communication

Education

NVQ Level in Health and Social Care

Job description

We’re looking for a kind, compassionate and resilient Support Worker to join our Homelessness service in Slough.

£, per annum, working hours per week. Benefits include days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

As a Support Worker you will be expected to enable and support vulnerable individuals with complex needs to address this while maintaining their tenancy with the long term goal of living in an independent setting by providing flexible and individually tailored support package. Working with excluded and hard to reach customers can be challenging, however, with intensive support this challenge can be broken. You will need to be able to engage our customers in a non-judgmental way. You will also be responsible for dealing with emergencies that may arise during your shift whilst remaining calm and using initiative then writing up incident reports amongst other administrative tasks.

As a support worker, you will be working as part of a team as well as with external agencies such as London Probation Service, local substance misuse services, Mental health teams, and police amongst others. Sometimes customers may not be linked in with agencies when they entre the service, as a support worker it is part of your role to ensure they are receiving the correct support from agencies required. Ideally, you will have experience of working with vulnerable people or an understanding of the needs of homelessness. You will be required to support customers with managing their arrears; ensuring housing benefit is applied for as well as monitoring payments and acting appropriately if payments are suspended in order to ensure customer does not fall into any arrears.

You will be responsible for supporting the working shift pattern of the service which is a five week rolling rota which consists of working some weekends as well as long days.

There will be a rota for shifts, with working patterns of :-: and :-:. There will be some weekend work.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you’ll do:

• Work proactively with Slough Hostel team to handle the service caseload and support an effective team approach to meeting each customer’s identified needs.
• Motivate the team and champion a positive local culture within the service.
• Contribute to a positive service environment, ensuring the service is supportive and a place of safety and stability for customers. This includes working flexibly and being proactively in delivering, reviewing and arranging effective support for emerging needs and risks in order to prevent escalating concerns.
• Deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. This may include practical tasks, such a facilitating group actives
• Support customers to undertake domestic tasks, including practical assistance to ensure a high quality living environment that promotes customers’ dignity, respect and allows customers to feel safe and welcome in their own home.
• Participate in support planning, risk management and assessment of needs in line with support planning.
• Work with customers to promote social inclusion to promote independent living, encouraging customers to maximise their skills and choices.
• Involve customers in the design, development and delivery of the service through co-production.
• Report and react to any observations relating to customers welfare.
• Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community.
• Maintain a good standard of records as required at the project under the direction of the Managers.
• Engaging in learning and development activity to increase knowledge and skills
• Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times, to ensure the safety of the customers and premises including responding to maintenance, fire and health and safety issues.
• Attend and participate in team meetings and managers meetings.
• Competent use of relevant systems, company policies and frameworks.
• Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements.
• Carry out other duties commensurate with the designated role level, as may be deemed reasonable by Look Ahead including working at an alternative patch, if such a need arises.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:

• Enjoys social interaction and the company of others, networks in local business community.
• Approachable and open behaviour.
• Prefers working as part of a group or team.
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
• Has a practical and logical mind and is naturally well organised.
• Thrives on change and enjoys dynamic diverse environments with an ability to cope positively with challenging and diverse behaviour.
• Is highly motivated and a self-starter.
• Enjoys managing and motivating others.
• Has a practical and logical mind and is naturally well organised.
• Is confident with high levels of self-esteem.
• Is respectful, articulate and sensitive in style of communication.
• Is passionate and enthusiastic about his/her career and job experiences.
• Is motivated towards excellence and improvement of personal performance with a can do attitude.

What you’ll bring:

• Has relevant sector work experience
• NVQ Level in Health and Social Care or equivalent
• Other relevant professional memberships and/or specialist qualifications

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard . We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

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Created on 25/06/2025 by TN United Kingdom