Support Worker

Active Care Group; Pembroke Dock; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading care provider in Pembroke Dock seeks compassionate Support Workers to assist clients with complex needs in their homes. Responsibilities include providing personal care and emotional support while ensuring comfort and companionship. The ideal candidates will be flexible, reliable, and possess excellent communication skills. This role offers comprehensive training and a supportive work environment.

Benefits

Excellent training

Paid DBS Check

Accrued holiday pay

Nest Personal Pension

Refer a Friend Scheme

Support from qualified leadership teams

Qualifications

• Willingness to learn and develop.
• Ability to maintain professional boundaries.
• Passionate about client autonomy.

Responsibilities

• Support a young woman with complex care needs in her home.
• Assist with movement and personal care.
• Create a calming and cheerful atmosphere.

Skills

Compassionate heart

Reliability

Excellent communication skills

Interpersonal skills

Job description

Overview

Join Active Care Group's Care in the Home Team! Exciting Support Worker Roles Across Wales. Active Care Group's Care in the Home Wales division is growing. We're passionate about delivering safe, reliable, and outcome-focused care, thanks to our exceptional team of support workers, clinicians, and leaders. Our vision for Care in the Home in Wales continues to expand, and we're looking for highly motivated, proactive Support Workers who share our commitment to providing empowering care that enables clients to live independently in their own homes.

Join Us in Making a Difference One Smile at a Time

What you'll be working

• Choose from 12-hour day shifts or waking nights (8am-8pm, 8pm-8am) – full-time, part-time, or casual; we're flexible so your schedule can be too
• You'll tell us your availability each month, putting you in charge of your work-life balance

Responsibilities and role context

You’ll be supporting a spirited young woman with complex care needs — kyphoscoliosis — in the comfort of her home. You’ll be by her side with dignity and compassion, helping with movement, personal care, and creating a calm and cheerful atmosphere. Evening shifts offer quiet companionship to provide peace of mind and comfort. This is more than a job: it’s connection, purpose, and care.

Evening shifts can be peaceful with plenty of time to read, watch movies, or brush up on new skills while staying nearby if she needs you.

What we’re looking for

• A truly kind and compassionate heart
• Reliability and flexibility — building real trust with those we support
• Warmth, respect, and the ability to put someone at ease

What we can offer you

• Excellent training from our Learning Hub and clinical training from our nurses
• Paid DBS Check
• Regular, consistent work with set rolling rotas
• Accrued holiday pay
• A Nest Personal Pension account
• We recognise outstanding Active Behaviours via the Active Awards programme
• Refer a Friend Scheme and earn up to £1000 by recommending someone you know
• Support and guidance of our qualified clinical and business leadership teams to help you develop your career with Active Care Group

What we need from you

• Passionate about allowing clients to exercise choice and control over their own lives as far as possible
• Willingness to learn and develop
• Excellent communication and interpersonal skills
• Willing to learn about different cultures and beliefs
• Maintain professional boundaries with the client and their family, adhering to direction from the care manager as appropriate

Active Care Group is an Equal Opportunities Employer. However, due to the nature of the position there is a Genuine Occupational Requirement to recruit female Personal Healthcare Assistants.

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability confident employer.