Support Worker

Together for Mental Wellbeing; Northampton; On-site; GBP 24,000; Full time

Job summary

An exciting opportunity has arisen for a Community Support Worker to make a significant impact in the lives of individuals facing mental health challenges. This role involves providing tailored one-on-one support, helping clients develop coping strategies, and navigating various life challenges. The ideal candidate will be empathetic, possess strong problem-solving skills, and be able to maintain professional boundaries while fostering a trusting environment. Join a dedicated team committed to improving mental wellbeing in the community and enjoy a fulfilling career where your contributions genuinely matter.

Qualifications

• Experience in supporting vulnerable individuals through paid or voluntary work.
• GCSE or equivalent in English; driving license required.

Responsibilities

• Establish trust with service users to build engagement and support.
• Help service users set and achieve personal goals to enhance motivation.
• Carry out assessments and manage service user needs effectively.

Skills

Supporting vulnerable individuals

Empathy

Problem-solving

Communication

Record keeping

Maintaining professional boundaries

Education

GCSE or Level II qualification in English

NVQ Level II in Health and Social Care

Tools

Email

Word processing software

Job description

Support Worker

An exciting opportunity has become available for a Community Support Worker to work with people in our Northamptonshire Intermediate Support Service. Working with a diverse group of people, Support Workers support service users with a wide range of issues.

• Developing coping strategies
• Volunteering/employment opportunities
• Education or training activity
• Benefit issues
• Housing issues
• Improving social interaction

Workers will be required to coordinate and maintain their own workload, reporting on their activity as required. The majority of a Support Worker’s time will be spent delivering bespoke one-to-one support tailored to people’s individual needs, whether they are experiencing or recovering from mental distress or accessing early intervention support.

We are looking for someone that shares the organisation’s values and our vision to support people in our community with improving their mental health. Always willing to go above and beyond for the people accessing our service. If that sounds like you then please apply!

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Application Deadline: April 30, 2025
Department: Operations
Employment Type: Full Time
Location: Northampton Intermediate Care
Workplace type: Onsite
Compensation: £23,892.96
Reporting To: Sara Moylan

Key Responsibilities

• Establish and maintain relationships of trust with service users, in order to build engagement
• Help service users to set, prioritise and achieve personal goals, to increase hope, motivation and ambition
• Work flexibly with service users in their homes and/or in the community
• Value the lived experience of service users and enable them to use that experience to support each other and improve their Together service
• Help to reach people in the community who are most in need, including those in marginalised or minority populations
• Carry out assessments and determine urgency of service user needs
• Work with professionals from other agencies and make onward referrals, linking service users into other community opportunities
• Carry out risk assessments, in order to keep service users safe and improve the quality of our support
• Motivate and support service users to maintain safe and secure housing, deal with financial issues, navigate the benefits and education systems
• Assist service users to manage friendships and family relationships; manage their lives by helping with bills, forms, mail and appointments, accompanying service users to appointments as and when necessary
• Adhere to the Together policy on lone working
• Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
• Write clear word processed and handwritten reports (training provided) and records in English
• Participate in mandatory and job-related courses and learning activities
• Maintain professional boundaries in all aspects of work with service users

Skills, Knowledge & Expertise

Essential:

• Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
• Minimum of GCSE or Level II qualification in English, or equivalent
• Basic competence in the use of email and word processing software
• Demonstrate a non-judgemental attitude
• Able to be empathetic towards service users, create a trusting environment and work in partnership with service users
• Able to establish and maintain professional boundaries in working with service users and maintain a safe environment
• Demonstrate problem-solving skills relating to housing, welfare benefits, education and relationships
• Open to - and willing to participate in - formal and informal job-related learning
• Willing and able to collaborate with colleagues and other organisations
• Able to use email and computerised systems for service user records and reports
• Able to produce clear records and reports in English
• Must have a driving license and access to a car as essential to the role

Desirable:

• Lived experience of mental distress
• NVQ Level II in Health and Social Care, or equivalent

Job Benefits

Download the PDF to find out more about what you can get out of working for us.

Benefits of Working for Together

At Together we value and encourage diversity and inclusion within our workforce. We are committed to creating a workplace where you can be your authentic self, welcoming applications from people from diverse communities and backgrounds who share our values. As an employer, we are committed to making any reasonable adjustments during the recruitment process.

Successful candidates will require an enhanced DBS check. To find out more, visit https://www.gov.uk/government/organisations/disclosure-and-barring-service. Together is committed to equal opportunities and non-discriminatory practices. Charity No. 211091

About Together For Mental Wellbeing

Together for Mental Wellbeing is a national charity that supports people with mental health issues to lead fulfilling and independent lives. We value people as experts in what works best for them, and each individual we work with influences and shapes the support they and others receive from us.

Founded in 1879, today we work with approximately 4,500 people every month - at around 70 locations across England.

Our services include support in the community, accommodation-based support, advocacy, and criminal justice services.

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Our Hiring Process

1. Stage 1: Applied
2. Stage 2: Review
3. Stage 3: Interview
4. Stage 4: Hired

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