Support Worker

Careline Lifestyles - St Aiden'S Cottage/Neville'S Court; North East; On-site; GBP 15,000 - 21,000; Full time

Job summary

Durham Careline is seeking resilient and compassionate Support Workers to join our specialist services for adults with complex needs. This role involves supporting individuals with mental health conditions, learning disabilities, and other needs in a challenging environment, focusing on dignity and quality of life.

Full-time or part-time, days or nights, on-site only. You will receive comprehensive training through Careline Academy and contribute to a supportive team that values respect and

Qualifications

• No previous experience required; full training provided via Careline Academy.
• Ability to stay calm and professional when behaviours are challenging.
• Commitment to dignity, respect, and person-centred support.

Responsibilities

• Provide person-centred support tailored to each resident's needs.
• Support residents through distressed or challenging behaviour using PBS.
• Assist with personal care, daily routines, and household tasks.
• Support residents with shopping, appointments, and community activities.
• Encourage independence, choice and skill development.
• Help residents engage in positive experiences that improve wellbeing.

Skills

Calm temperament

Emotional resilience

Strong communication

Teamwork

Compassionate

Patience

Job description

Support Worker Careline Lifestyles - St Aiden's Cottage/Neville's CourtBearpark, England, GB

Location: Bearpark or Nevilles Cross

Salary: £13.04 per hour

Job Type: Permanent / On-site

Contract Type: Full-time or Part-time, Days or Nights

About the Role

This is not an elderly care role.

We are seeking resilient, compassionate, and dedicated Support Workers to join our specialist services supporting adults with complex needs and challenging behaviour. The individuals we support may present with physical and verbal aggression as part of their condition, as well as the potential of targeting those with protected characteristics. This role therefore requires emotional strength, patience, and a genuine commitment to understanding behaviour rather than judging it.

Our residents live with a range of needs including mental health conditions, learning disabilities, acquired brain injuries, and physical disabilities. Many have experienced trauma, exclusion, or long periods of institutional care. Your role is to help change that narrative - to provide consistency, kindness, and skilled support that genuinely improves quality of life.

This is a highly rewarding but demanding role, suited to people who want to make a real difference and who believe everyone deserves dignity, respect, and the opportunity to live a meaningful life.

Key Responsibilities

As a Support Worker, you will provide person-centred support tailored to each individual's needs. This includes:

• Supporting residents through distressed or challenging behaviour, using Positive Behaviour Support (PBS)


• Assisting with personal care, daily routines, and household tasks


• Supporting residents with shopping, appointments, and community activities


• Encouraging independence, choice, and skill development


• Helping residents engage in positive experiences that enhance their wellbeing


• Maintaining a safe, structured, and supportive environment for everyone

This role is about seeing the person behind the behaviour and working as part of a strong, supportive team to help residents feel safe, valued, and understood.

What We're Looking For

We are looking for people who are:

• Calm, patient, and emotionally resilient


• Able to remain professional in the face of challenging behaviour


• Compassionate, open-minded, and non-judgemental


• Strong communicators with good listening skills


• Reliable, positive, and committed to teamwork


• Passionate about improving lives, not just providing care

No previous experience is required, but desirable. Full training is provided through our Careline Academy, including behaviour support, de-escalation, and safeguarding.

About Us

Durham Careline is a family-run, specialist care provider supporting adults with complex and challenging needs, including acquired brain injuries, neurological conditions, mental health needs, learning disabilities, and physical disabilities.

We believe in doing the best for our residents, even when it's difficult. Our focus is on dignity, individuality, and real life outcomes - not just care, but support that helps people grow, reconnect, and live fuller lives. Our teams are highly valued, well-trained, and supported to deliver exceptional care in environments built on respect and inclusion.

Benefits of Working for Durham Careline

• Flexible contracted hours to suit your lifestyle


• Fully paid 7-day induction programme through Careline Academy


• Excellent career progression and training opportunities


• 24-hour employee assistance programme for wellbeing and support


• Permanent and 0 hour contracts are available


• Company pension scheme


• Free onsite parking


• Uniform provided

Additional Information

We are committed to safeguarding and promoting the welfare of vulnerable people. An enhanced Disclosure and Barring Service (DBS) check will be required.

Full-time