Support Worker

Look Ahead; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading not-for-profit care provider in London is seeking a compassionate Support Worker for their Mental Health service in Southwark. This role involves providing essential support to customers, promoting independent living skills, and engaging in community activities. Join a diverse team dedicated to improving lives and enjoy career progression opportunities alongside a wide range of benefits.

Benefits

Annual Leave

Pension schemes

Staff discounts

Healthcare

Career progression

Qualifications

• NVQ Level minimum or equivalent required.
• Experience in social care, mental health, or public health preferred.

Responsibilities

• Deliver support to help customers develop independent living skills.
• Support customers with domestic tasks and monitor their welfare.
• Participate in support planning and risk management activities.

Skills

IT skills

Writing skills

Social interaction

Teamwork

Resilience

Logical thinking

Communication

Self-initiative

Education

NVQ Level minimum or equivalent

Job description

We’re looking for a kind, compassionate, and resilient Support Worker to join our Mental Health service in Southwark.

Salary: per annum, working hours per week. Benefits include days of Annual Leave, pension schemes, staff discounts, healthcare, and career progression.

Want to feel like you’re making a difference? You’ll feel at home here.

Making you feel at home here means helping individuals thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development, and a culture that welcomes all. These aren’t token gestures — we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Support Workers will provide support to customers to help them develop the life skills they require to meet their assessed needs. This may include physical, domestic, emotional, and social care. They will work to promote social inclusion and support independent living, encouraging customers to maximize their skills and choices. Support also involves developing a model of re-enablement towards self-advocacy, self-management, and empowerment, incorporating principles of recovery, co-production, and peer support.

The service :

Queens Road and Herons Court are am-pm mental health services supporting low to medium need customers.

This role requires a valid Right to Work for the UK, as Look Ahead is not a sponsoring organization.

What you’ll do :

• Deliver all aspects of support to enable customers to develop independent living skills, including personal and physical care where appropriate.
• Support customers with domestic tasks to ensure they enjoy a high quality of accommodation.
• Participate in support planning and risk management, as facilitated by the lead Support Worker.
• Carry out security duties to ensure safety of customers and premises.
• Monitor CCTV during the shift.
• Support customers to access community facilities, including accompanying them to appointments, shopping, college visits, and public amenities.
• Report observations related to customer welfare.
• Adhere to all policies and procedures of Look Ahead Care & Support, including statutory requirements.
• Ensure health and safety policies and protocols are followed.
• Maintain records as required, under the guidance of support workers and management.
• Participate in team meetings and service development.
• Undertake other duties as reasonably assigned.

This list is not exhaustive and may change according to the needs of Look Ahead.

About you :

• Enjoys social interaction and engaging in local activities to encourage customer involvement.
• Exudes warmth and friendliness with open behavior.
• Prefers working as part of a team.
• Is calm, resilient, and able to manage emotions effectively.
• Possesses practical, logical, and organized thinking.
• Thrives in dynamic, diverse environments.
• Confident with high self-esteem.
• Communicates respectfully, articulately, and sensitively.
• Motivated for personal excellence and improvement, with a positive attitude.
• Can handle challenging and diverse behaviors positively.
• Self-starter, able to use initiative.

What you’ll bring : Essential :

• Good IT and writing skills.
• NVQ Level minimum or equivalent.
• Experience in social care, mental health, or public health.

About us :

Look Ahead is a leading not-for-profit care provider in London and the South East, delivering over services to around customers annually. We work across mental health, homelessness, youth, and learning disabilities, offering opportunities for growth and career development.

We are committed to safeguarding and promoting the welfare of children and adults at risk, and expect all staff to share this commitment.

If your application is unsuccessful, we may contact you about other roles. We reserve the right to close this advert early if we fill the position.

We value diversity and inclusion, being accredited with the Silver Standard in the Inclusive Employers Standard. We are members of the Employers Domestic Abuse Covenant and encourage applications from diverse backgrounds.