Support Worker

Homeless Link; Greater London; Hybrid; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Generous holiday

Pension scheme

Career development

Wellbeing support

Life assurance

Cycle to work

Job summary

Thames Reach in London is seeking a dedicated Support Worker to help move people away from the streets this winter. You could be supporting clients directly, contributing to a new service launch, or guiding a team through rapid mobilisation.

Your ability to build trust and work with diverse individuals will be valued across all roles. We welcome applicants from all backgrounds, including those new to homelessness work or with lived experience, and offer generous benefits and development

Qualifications

• Strong transferable communication and organisational skills.
• Sound judgement and enthusiasm for helping people experiencing homelessness.
• Experience of support work or related roles is valued.

Responsibilities

• Support people directly in outreach or in service delivery.
• Contribute to mobilisation of new services across London.
• Help lead teams through fast-paced changes and expansions.

Job description

Help people move away from the streets this winter

Support Worker

£34,577 pa (inc. Inner London Weighting) £32,961 (inc. Outer London Weighting)

Fixed term and permanent roles

up to 37.5 hours per week

Closing date: 25th October 2026

Interview date: 10th November 2026 and 11th November 2026

Following the Government’s announcement of funding to ensure everyone has a route away from the streets this Christmas, Thames Reach is preparing to recruit for a range of roles across London and want to hear now from people interested in helping people experiencing homelessness to rebuild their lives.

This is an opportunity to join a respected homelessness charity at an important moment, helping shape and deliver services that can make an immediate difference.

You could be supporting people directly, bringing a new service into operation or leading a team through a fast-paced mobilisation.

Whatever the role, you will be joining an organisation where your judgement, initiative and experience to build trusting relationships will be valued.

We welcome interest from:

• People new to the homelessness sector with strong transferable communication and organisational skills, sound judgement and enthusiasm
• People with experience of support work, including experience gained in other sectors or through lived experience
• Experienced managers and team leaders who can support services to mobilise and deliver quickly

New services are being mobilised in new areas across London, and existing teams are being expanded and changed. This means that we don't yet know where all these jobs will be. We're interested in your preferences for an area or type of work, but we particularly welcome applicants who can be flexible.

You must have the right to work in the UK, unfortunately we do not offer sponsorships.

Any questions?

Email [e-mail] if you have any queries.

Why come and work with us?

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.