Support Worker

Riverside Group; Gloucester; On-site; GBP 26,000 - 28,000; Full time

Job summary

A social care organization in Gloucester is seeking a Support Worker to provide crucial assistance to vulnerable individuals. The ideal candidate will be empathetic and resilient, helping clients with various support needs. The role involves keeping records, engaging customers in life skills, and ensuring their safety. The position offers competitive pay, generous holidays, and opportunities for professional development.

Benefits

Competitive pay & generous pension

28 days holidays plus bank holidays

Flexible working options

Investment in learning and development

Wide range of benefits

Qualifications

• Experience in working with vulnerable populations.
• Ability to deliver structured support and manage risks effectively.
• Resilient with a can-do attitude and a team player.

Responsibilities

• Provide support to customers in various ways.
• Keep accurate records of interactions and admin work.
• Monitor healthcare needs and liaise with professionals.

Skills

Experience working with vulnerable people

Structured support and risk management

Caring and empathetic nature

Understanding of vulnerable individuals

Flexibility to work varied hours

Job description

Job Title: Support Worker

Contract Type: Permanent

Salary: GBP26,549.63 per annum, pro rata (GBP27,722.51 per annum, pro rata, after 18 months of successful performance)

Working Hours: Full Time - 37.5 hours

Working Pattern: 3-week rolling rota, including bank holidays and weekends

Location: Newton House, Gloucester

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside, we recruit based on potential, not just skills and experience. We encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Support Worker

You will work from one of our supported services, providing support to our customers in various ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits, or assisting with moving to a more permanent home. Your role is to boost their confidence and support them on their journey to rebuild their lives. You will need to keep records of all interactions, so some admin work is involved. This role can be tough at times, but it is also incredibly rewarding. You should be resilient, empathetic, and able to leave work at work.

About you

We are looking for someone with:

• Experience working with vulnerable people
• Experience delivering structured support and risk management
• A caring and empathetic nature, with a resilient, can-do attitude, and the ability to work as part of a team
• An understanding of supporting vulnerable individuals, which could include personal lived experience of homelessness or substance addiction
• Flexibility to work hours that meet customer and business needs, including lone working and outside normal office hours

Why Riverside?

At Riverside, we've been revitalising neighbourhoods and supporting communities for over 90 years by providing homes for full, fulfilling lives. Our portfolio includes over 75,000 affordable homes across the UK, ranging from homelessness services to social care, employment support, and retirement living. Joining us means enjoying:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays (pro rata for full-time)
• Flexible working options
• Investment in your learning, development, and technology
• A wide range of benefits

Diversity and Inclusion at Riverside

We value diversity and foster an inclusive workplace where all individuals are respected, empowered, and heard. Riverside is a Disability Confident Employer and offers a Guaranteed Interview Scheme for applicants with disabilities who meet minimum role requirements.

Applications may close early, so please apply promptly to be considered.

Role Profile

Supporting Customers: We employ Psychologically Informed and Trauma-Informed Care principles to support our customers in developing new ways of thinking and moving towards independence. Responsibilities include:

• Leading co-produced, bespoke support and move-on plans involving key stakeholders
• Organising and reviewing support and risk plans regularly or after significant changes
• Engaging customers to meet outcomes and develop life skills
• Assisting with day-to-day support and tenancy matters
• Identifying opportunities for employment, education, and training, and supporting customers to access these
• Signposting to external support services like food banks and community resources
• Supporting customers to be 'tenancy ready' and financially independent
• Monitoring healthcare needs and liaising with professionals
• Empowering self-management of medication following procedures
• Leading support initiatives, including group work
• Ensuring customer safety by following safeguarding procedures, recognizing risks, and escalating issues
• Recording and updating support information accurately and factually