Support Worker

Blackwood Homes and Care; City of Edinburgh; On-site; GBP 19,000 - 20,000; Part time

Benefits offered by this job

Induction and development

Fully funded SVQ training

Travel expenses

Paid travel time between visits

Sick pay

34 days holiday per year

Pension scheme

PVG and SSSC registration

Disability Confident Employer

Job summary

Blackwood Homes and Care is seeking a part-time Support Worker in Edinburgh to join the CleverCogs Connect Service. You will respond to calls via TEC devices, delivering safe and personalised care with occasional in-home visits, using video conferencing and digital tools.

The role requires strong communication and IT skills, the ability to work independently in the community and as part of a team, and flexibility for day and night shifts. Training and induction are provided.

Qualifications

• Passion for delivering high quality care.
• Strong communication, interpersonal and IT skills.
• Ability to work independently in the community and as part of a team.
• Flexibility to work on a rota basis, including day shifts and night shifts.

Responsibilities

• Respond to calls activated by customers through TEC equipment and video conferencing.
• Provide safe and personalised solutions; may require occasional in-home assistance.
• Triage and de-escalate to support customers and provide reassurance.
• Promote digital inclusion and participation for customers and their families.

Skills

Caring attitude

Communication skills

IT skills

Independence

Teamwork

Education

SVQ2 qualification

Job description

The service:

Blackwood’s growing CleverCogs Connect Service offers a range of options for people who need support both during the day and at night using our award-winning CleverCogs technology, which has played a pivotal role in keeping our customers connected.

Each customer has their own digital tablet device to access our service which can include connecting with families, carers and hobbies online. We operate 24/7 from our base in Edinburgh. The Responder Team respond to calls activated by customers, all of whom live in their own homes with varied care and support needs.

The role:

You will be responding to calls activated by customers through their TEC (Tech Enabled Care) equipment which is a digital tablet device. You will implement safe and personalised solutions to calls, handled through video conferencing technology. There could be calls that require a physical response where assistance or personal care may be required in the customer’s home.

We need our team to be able to triage and de-escalate, supporting customers out of situations that may have occurred and to provide reassurance. You’ll be responsible, trustworthy and able to deal with a wide range of scenarios using a person-centred approach at all times. You will be experienced in using digital technology and be confident to promote a culture of digital inclusion and participation for our customers and their families.

Blackwood offers a range of employee benefits, including:

• Comprehensive induction and personal development opportunities
• Fully funded SVQ training on completion of probationary period
• Travel expenses and paid travel time between customer visits
• Company sick pay scheme on completion of probationary period
• 34 days’ holiday per annum, pro rata for part-time hours
• Company pension scheme and Death in Service Benefit
• Payment of PVG and SSSC registration

All successful candidates will be required to become a PVG scheme member as well as register with the SSSC.

We ask that all applicants read the Job Pack (attached). Blackwood are committed to diversity and inclusion and as an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements for the post.

Note to interested applicants

SPONSORSHIP IS NOT CURRENTLY AVAILABLE AT BLACKWOOD.

The ideal candidate must have: A passion for delivering high quality care. Strong communication, interpersonal and IT skills. An ability to work independently in the community and as part of a team. A relevant qualification like an SVQ2 (although this is not essential as training will be given). Flexibility to work on a rota basis, including day shifts and night shifts.

Support Worker

Company: Blackwood Homes and Care

Salary: £13.45 to £13.89 an hour

Hours: Part-time

Location: Edinburgh, EH11 1DQ

Working pattern: On-site

Job type: Permanent

Posting date: 30 Oct 2026

Closing date: 11 Nov 2026

Summary

Support Worker

32 Hours per week

£13.45 per hour (£13.89 if SVQ qualified)

Essential requirements

The ideal candidate must have: A passion for delivering high quality care. Strong communication, interpersonal and IT skills. An ability to work independently in the community and as part of a team. A relevant qualification like an SVQ2 (although this is not essential as training will be given). Flexibility to work on a rota basis, including day shifts and night shifts.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.