Support, Sustain And Improvement Architect - Hybrid

ZipRecruiter; Barrow-in-Furness; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

ZipRecruiter is seeking a Support, Sustain and Improvement Architect for a 6-month hybrid contract in Barrow-in-Furness. The candidate will focus on supporting users of NX software and driving improvement initiatives within the submarine program. Ideal applicants will have experience in NX CAD and Teamcenter PLM, as well as a proactive and empathetic approach to user support.

Qualifications

• Experience with NX CAD and Teamcenter PLM required.
• Analytical and empathetic approach to support users.
• Proven skills in user engagement and coaching.

Responsibilities

• Provide expert consultation and support for NX software.
• Triage user issues and guide them to appropriate solutions.
• Develop improvement opportunities for training and documentation.

Skills

Analytical mindset

Proactive engagement

Empathy

Learning mindset

Tools

NX CAD

Teamcenter PLM

Job description

Job Description

Job Title: Support, Sustain and Improvement Architect - Hybrid
Location: Hybrid - Barrow-in-Furness
Salary/Rate: Up to £450 a day Inside IR35
Start Date: July
Job Type: 6 Month Contract

Company Introduction

We are looking for a Support, Sustain and Improvement Architect to join out client in the IT Services and IT Consulting industry.

*Candidates must be holding active Security Clearance*

You will take responsibility for the co-ordination and delivery of support-related activities across the Engineering user group for deployed new functional design capabilities within the companies NX toolset (NX CAD/Teamcenter PLM/Capital/Visualisation).

You will be a subject matter expert in one or more of the above design tools and will provide "at-elbow" support to the end user base within a submarine programme to provide effective, value-add best practice guidance and recommendations as well as identifying potential improvement enablement opportunities and robust knowledge management.

Job Responsibilities/Objectives

• Provide expert consultation on the usage and optimization of the organisations NX software in marine engineering and shipbuilding context across the project and design engineer user base.
• Provide "at elbow" support and knowledge transfer to users, advocating best practice for a digital solution, both on site and remotely.
• Take ownership of end user issues and queries that are raised, perform triage to ensure they are managed by the appropriate team(s) as needed- Training, Process, Data, IM&T etc.
• Be the "voice of the user" on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems
• Work with multi-disciplinary teams to understand current and planned functional increments, including updates to eg support documentation, training, defect and workaround management etc.
• Form "trusted advisor" relationships within the end user community and be an immediate point of contact
• Signpost end users to available enablement collateral covering user guides, process documentation, known defect & workarounds etc.
• Proactively provide required coaching and mentoring to client support resources, to achieve effective upskilling in the toolsets
• Proactively contribute to required documentation and knowledge management activities
• Contribute to Project & Programme reports and communications as required

Required Skills/Experience

• Experience in the organisations NX CAD and Teamcenter PLM, and ideally, some experience in Capital and/or Visualisation
• Learning mindset, with the ability to keep up to date on toolset developments and understand client use cases
• Analytical mindset to triage issues and understand root causes
• Highly proactive with ability to engage with and support a diverse range of users in the Programme, having different levels of knowledge and experience in both the organisations toolset and the client product
• Empathetic and patient to support end users effectively

Desirable Skills/Experience

• Work experience in Engineering/Manufacturing domain, ideally in the Aerospace & Defence sector (or closely allied)
• Awareness of NX Structure Designer and/or NX for Ship Building
• Previous experience of coaching & mentoring more junior and/or less experienced staff

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces and will treat everyone equally. Please see our website for our full statement.