Support Specialist, German speaking

Lightspeed Commerce; Belfast; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Unlimited annual leave

£400 annually towards health and wellbeing

Dental cover

Private healthcare

Optical cover

Equity for all employees

Job summary

Lightspeed Commerce is seeking a customer support representative in Belfast to assist hospitality clients with troubleshooting and resolving issues. You'll serve as the first point of contact, ensuring a high standard of support through various communication channels.

The ideal candidate has prior customer service experience, fluency in German and English, and is comfortable using mobile and desktop platforms. Benefits include unlimited annual leave, health and wellbeing fund, and private healthcare.

Qualifications

• Previous customer service experience and/or technical support; attention to detail for exceptional customer experience.
• Fluent in written and spoken German and English.
• Basic computer skills across mobile and desktop platforms.

Responsibilities

• Serve as the first point of contact for customers needing assistance.
• Ensure high-quality support through phone, chat, and email.
• Document, track, and resolve customer interactions.

Skills

Customer service experience

Technical support

Communication skills in German & English

Attention to detail

Basic platform usage

Tools

iOS

Android

OSX

Windows

Job description

Hi there! Thanks for stopping by. Are you actively looking for a new opportunity? Or just checking the market? Well, you might just be in the right place! As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.

What You’ll Be Doing

• Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
• Flexibility on working days and shifts (weekends included)
• Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
• Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
• Work within our customer support platforms to document, track and resolve interactions
• Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
• Advocate and promote improvements to our products and services
• Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)

What You’ll Be Bringing To The Team

• Previous customer service experience and/or technical support; strong attention to detail with an emphasis on providing an exceptional customer experience
• Excellent verbal and written communication skills in German & English
• Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows

Even Better If You Have, But Not Necessary

• Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms
• Experience or knowledge of the Hospitality industry
• Experience supporting a SaaS product
• Experience supporting an iOS application
• Computer networking experience or interest
• Passion in technology
• Working knowledge of Mac OS and basic knowledge of HTML/CSS
• Hospitality experience
• Dutch or French written and verbal communication skills

What’s In It For You

• Unlimited Annual Leave with our PTO scheme
• £400 annually towards Health and Wellbeing
• Dental cover
• Private healthcare
• Optical cover
• Opportunity to join a growing team, in a fast‑paced, high‑growth company
• Work with a team of incredibly talented and forward‑thinking people!
• Work for a team that values hard work, and knows how to celebrate the wins
• Amazing benefits & perks, including equity for all Lightspeeders

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.