Support Services Team Leader - WMF2118e

Westmorland and Furness Council; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

Westmorland and Furness Council is seeking a Support Service Team Lead to oversee the delivery of efficient business support within the Adult Social Care Directorate. The role requires strong leadership skills and the ability to work in a demanding environment, providing outstanding service to stakeholders. Benefits include a competitive pension scheme and enhanced leave allowances.

Benefits

Competitive pension scheme

Enhanced annual leave allowance

Various perks and discounts

Qualifications

• Experience in a fast-paced, reactive environment.
• Passionate about providing outstanding customer service.
• Knowledge of relevant legislation and complex processes.

Responsibilities

• Supervise and organize day-to-day delivery of support services.
• Motivate and enable a team of specialist business support staff.
• Resolve situations involving distressed members of the public.

Skills

Customer Service

Team Leadership

Problem Solving

Job description

Would you like to work in a fast-paced environment, working alongside a variety of Services within our Adult Social Care Directorate?

Working within our Support Services team, you will be joining a dedicated and driven team and as the Support Service Team Lead your role willbe responsible for the supervision and organisation of the day-to-day delivery of efficient and effective business support, admin and specialist services across Care Services.

Our Business Support Team are located across a number of localities and this role will include travel across the Westmorland and Furness footprint as and when required.

Who we are looking for

We are looking for someone who will thrive in a fast-paced, reactive environment, who is passionate and enthusiastic about providing outstanding customer service, across our service areas, to key stakeholders and our community. You will be responsible for motivating, supporting and enabling your team of specialist business support staff, to ensure objectives are met on behalf of the Directorate.

You and your team will be supporting our front-line Services, meaning that at times you may have access to subject matter of a distressing nature or may need to resolve situations that mean working with distressed members of the public. An understanding, and knowledge, of the Service areas you will be supporting, including key legislation and the complex processes and policies involved would is essential to this role.

The Adult Social Care vision is “People living in a place they call home with the people and things that they love, in communities where they look out for one another, doing the things that matter to them.”

We’d like to hear more about you, your experience, as well as your motivations, interests and values on your application, including what attracted you to this role and how you feel your knowledge and your values relate to the role of Support Service Team Lead.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

If you have any queries about this role or would like an informal chat about this opportunity, then please contact Diane Stalker on 07919572146.

To apply please click theApply Nowlink below.