Support Services Team Leader

Irwin Mitchell; Guildford; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in professional services is seeking a Support Services Team Leader to manage the administrative support team, ensuring efficiency and high service levels. The role focuses on leading team performance, improving workflows, and contributing to client service excellence. Candidates should have strong leadership and operational experience within a professional services environment, particularly in law.

Benefits

25 days holidays plus bank holidays

Generous, flexible pension schemes

Two paid volunteering days annually

Health membership and Digital GP services

Well-being initiatives and flexible working options

Qualifications

• Leadership experience in operations preferred.
• Experience in Private Client Services within a law firm is desirable.
• Ability to work independently and manage workload effectively.

Responsibilities

• Lead the support team to ensure timely completion of tasks.
• Conduct performance reviews and manage team wellbeing.
• Review and improve operational workflow and processes.

Skills

Leadership

Problem-solving

Time management

Attention to detail

Strong technology skills

Education

Experience in operations or professional services

Experience in Private Client Services

Job description

The Support Services Team Leader will assist with the day-to-day management of the PAs supporting our client-facing teams and clients within Private Client Services. This includes developing and maintaining processes to improve service levels and cost-effectiveness. The role involves supervising, coordinating, and leading support functions, with a focus on continual performance improvement to ensure office efficiency.

You will be required to:

• Lead the support team to ensure housekeeping is up to date and deadlines are met
• Conduct 1:1s with team members, managing wellbeing, attendance, performance, and engagement
• Conduct formal reviews and allocate performance gradings
• Liaise with HR on formal issues
• Share best practices nationally to improve administrative support quality
• Support the development and rollout of new support initiatives and processes
• Ensure quality and timeliness of work to meet SLAs and client commitments
• Review and improve workflow, systems, and procedures; act as trouble-shooter
• Prioritize office workload and support teams to ensure high service levels
• Manage all administrative aspects, including word processing and telephone duties
• Monitor performance and provide training/coaching to ensure acceptable performance levels, including managing appraisals and performance processes

About You

• Experience in a leadership role, preferably in operations or professional services
• Experience in Private Client Services within a law firm is desirable
• Ability to work independently
• Conference management experience
• Strong technology skills
• Ability to build effective relationships
• Problem-solving skills
• Good time management and organization
• Excellent grammar and punctuation
• Attention to detail and accuracy

If this sounds like you, we would be delighted to receive your application.

Our Benefits - What We Can Offer You

• 25 days holidays plus bank holidays; option to buy up to 35 extra hours
• Generous, flexible pension schemes
• Two paid volunteering days annually
• Westfield Health membership and Aviva Digital GP services
• Well-being initiatives and flexible working options
• Recognition in the Best Workplaces for Wellbeing 2024

We are committed to diversity, inclusion, social responsibility, and environmental sustainability, fostering a workplace where everyone can flourish.