Support Services Supervisor | Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare provider is seeking a Support Team Supervisor to lead the portering team. You will oversee team operations, ensuring compliance with health and safety legislation while managing a full-time rotating shift schedule. We're looking for an inspirational leader with strong organizational and communication skills. This role includes varied duties, from staff supervision to managing incidents and waste functions, in a university teaching hospital environment.

Qualifications

• Experience in team management and supervision.
• Ability to manage stress-related situations.
• Understanding of health and safety legislation.

Responsibilities

• Manage the support team across different shifts.
• Ensure compliance with SLAs and legislation.
• Conduct team meetings and staff training.

Skills

Energetic leadership

Organizational skills

Effective communication

Negotiation skills

Job description

Support Team Supervisor

Band 3 (standard working rota). All evening, night and weekend shifts are paid at an enhanced rate.

Hours: Full Time – Various Hours/Shifts.

Shift Pattern

• 07:00 – 15:00
• 09:00 – 22:00
• 15:00 – 23:00
• 23:00 – 07:00 (Two out of four weekends off)

Interview Date

01/12/2025

About the Role

We are looking for an energetic and inspiring leader to manage our support (Portering) team across the Trust. The role requires working across all hours, driving team performance to meet Service Level Agreements (SLAs) and ensuring compliance with health and safety, infection control and waste management legislation.

Key Responsibilities

Your primary duties will include the day‑to‑day management and supervision of a team of support staff, monitoring response times and completion of jobs within the SLA time frames. You will also:

• Organise and forward plan rosters, ensuring consistent staff levels across all shifts.
• Allocate staff to duties by forward and daily planning, maintaining accurate worked hour records.
• Supervise support staff on a rota basis, 24 hours a day, 7 days a week.
• Support the Security Car‑park function as required.
• Manage the Waste function, ensuring law‑compliant waste removal and liaison with Estates.
• Organise and chair team meetings with support staff regularly.
• Respond to complaints in the first instance, investigate, and recommend practice changes.
• Respond to Major Incidents and Code Victor incidents, following Duty Manager instructions.
• Ensure new staff are correctly inducted, trained, and receive annual refresher training.
• Enforce procedures and work instructions for all staff, ensuring SLA compliance and legislative adherence.

Other Duties

• Manage stress‑related situations with patients, visitors and staff, using diplomacy and negotiation.
• Undertake any required training and personal development to meet post demands and legal changes.
• Communicate effectively at all organisational levels and with the general public.
• Maintain a high standard of personal presentation and hygiene.
• Plan and organise workload, prioritising tasks on short notice.
• Carry out any other duties proportionate with the post or as directed by the line manager.

About Milton Keynes University Hospital

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital with a CQC “Good” rating. With significant investment underway and new facilities opening, we provide a full range of medical and surgical services, including an Emergency Department, Maternity, Paediatrics, Radiotherapy, Neonatology and an expanded diagnostics portfolio. We aim to improve access to high‑quality care for our communities.

Application Deadline

This advert closes on Wednesday 26 Nov 2025.