Support Services Manager

eTeach UK Limited; Frome; On-site; GBP 19,000 - 20,000; Full time

Benefits offered by this job

Car provided

Reward & discount scheme

Comprehensive induction

Blue Light Card

Career progression

Teacher pension scheme

PVG/DBS paid

Job summary

eTeach UK Limited is seeking a Support Services Manager to oversee maintenance, catering and housekeeping across multiple school sites in Frome. You will lead professional teams, drive safety standards, and ensure compliance with health and safety regulations.

The role requires strong leadership, collaboration with headteachers and estates teams, and a proactive approach to service delivery. A car is provided to support site visits, with opportunities for training and career progression.

Qualifications

• Experience in facilities management within educational settings.
• Strong leadership and people-management skills.
• Knowledge of health and safety regulations and compliance requirements.
• Ability to liaise with governors, estates teams and headteachers.

Responsibilities

• Lead and manage maintenance, catering, and housekeeping teams across multiple sites.
• Provide professional leadership with clear roles and performance expectations.
• Monitor team effectiveness and implement training as needed.
• Promote staff wellbeing and professional growth.

Skills

Facilities management

Leadership

Health & safety

Stakeholder liaison

Contractor management

Catering management

Housekeeping management

Job description

Support Services Manager

The Support Services Manager is responsible for overseeing the maintenance, catering, and housekeeping teams across multiple school sites. The role ensures that all aspects of facilities management comply with the independent school standards for premises and health and safety regulations.The postholder will identify compliance shortfalls, liaise with the proprietorial estates team and governance structures, and work collaboratively with headteachers to maintain high standards of safety, efficiency, and operational effectiveness. Additionally, the role requires strong leadership to ensure a cohesive vision and common goals across all support service teams. Please note that a car will be provided.

Our benefits include:

• Exclusive access to reward and discount scheme
• Comprehensive induction
• Blue Light Card
• Commitment to your ongoing training and career progression
• Teacher pension scheme
• Paid for enhanced PVG/DBS
• Wellbeing support
• Cycle to work scheme and more!

About the schools:

Fromefield Manor School is a new SEN school (opened September 2024) located in central Frome, Somerset and is a special school for up to 30 pupils, aged 11-19 who have a diagnosis of autism with associated complex needs. With a total communication approach and bespoke timetables we are able to ensure our students receive the care, attention, time and dedication to enable them to access education and reach their individual goals and aspirations. Newbury Manor School is a specialist school for young people aged 6 to 19 who have autistic spectrum disorders (ASD). Our tailored approach means we are able to support young people with a wide range of needs, from those who are broadly average in their ability to others, who have more severe learning difficulties.Set in its own grounds close to Frome town centre, North Hill House is an independent specialist day school for children and young people aged 6 to 19 years with high functioning autistic spectrum disorders, including Asperger's Syndrome and associated difficulties.

Primary Responsibilities

• Lead and manage the maintenance, catering, and housekeeping teams, ensuring a culture of high performance, collaboration, and continuous improvement.
• Provide professional leadership, ensuring all team members understand their roles, responsibilities, and performance expectations.
• Monitor and evaluate team effectiveness, implementing training and development programmes where required.
• Promote a positive working environment that supports staff well-being and professional growth.

Premises and Maintenance Management

• Oversee the maintenance of school buildings, grounds, and facilities to ensure they are safe, well-maintained, and fit for purpose.
• Develop and implement a planned preventative maintenance schedule to minimise disruption to school operations.
• Manage contractors and external service providers, ensuring cost-effective and high-quality service delivery.
• To act as a liaison with our central estates team.
• Ensure all statutory inspections, testing, and servicing are completed within required timescales.
• Oversee grounds maintenance and ensure external areas remain safe and presentable.

Catering Services Management

• Manage the school's catering operation by supporting each school’s school cook to deliver high-quality, nutritious, and cost-effective meals.
• Ensure catering services meet health and safety regulations, nutritional standards, and student dietary requirements.
• Develop and implement quality assurance measures for catering teams, ensuring consistently high standards.

Housekeeping and Cleaning Management

• Manage all cleaning operations across the school site.
• Monitor housekeeping standards across all sites, ensuring cleanliness, hygiene, and infection control measures are met.
• Develop cleaning schedules and monitor performance against agreed standards.
• Respond effectively to emergency cleaning requirements.

Stakeholder engagement and liaison

• Act as the key point of contact between support services, headteachers, governance and the proprietorial estates team.
• Provide reports and updates on compliance, maintenance schedules, and operational challenges to senior leadership and governance bodies.
• Work closely with external agencies, regulatory bodies, and service providers to ensure best practice is maintained.

For full details and Person Specification, please follow the link to our Aspris website.

Aspris is committed to safeguarding and promoting the welfare of children. All applicants must be willing to undergo safeguarding screening appropriate to the post, including checks with Disclosure & Barring Service/Disclosure Scotland and at least 2 references which cover the last 3 years; for all our services we will request references from where you have worked with either Children or Vulnerable Adults. Please be advised that references may be requested prior to interview for roles within our Schools.

£13.45ph pre-probation, rising to £13.65

£13.45 ph during probation, rising to £13.65