Support Services Lead Admin

Job Title: Support Services Lead Administrator

Serco is contracted to provide Total Facilities Management to the Defence Academy of the UK (DA), a prestigious institution responsible for postgraduate education and training for UK Armed Forces and MOD Civil Servants. Serco supports the DA as the MOD's primary link with UK universities and international military educational institutions.

We are seeking a Support Services Lead Administrator for a fixed-term contract of several months. The role involves providing general administrative support within the Support Services Department, including embedded support to military and civil service customers at the Defence Academy.

This position is ideal for someone seeking a year in industry or a month-long placement.

Key Accountabilities:

• Work across various areas such as Finance and Payroll, Travel, PA support, Purchasing, Welfare, Medical Centre, MOD administration, Events, Protocol, Defence Engagement, 3rd Party Income Generation Events, Security and Vetting, Serco uniforms, and staff induction.
• Provide administrative support to the Leadership team and assist with special projects.
• Cover for other Lead Administrators during busy periods or absences.
• Continuously review and improve processes.
• Proactively assist colleagues and customers to deliver high-quality service.

Candidate Requirements:

• Good general education, with GCSEs (A-C) or equivalent in English and Mathematics.
• Excellent communication and interpersonal skills at all levels.
• Ability to work effectively under pressure.

Work Environment and Benefits:

The Defence Academy is located within a scenic, secure site with lakes and woodland. It trains future commanders and staff officers of the UK Armed Services and international partners. Benefits include:

• Free onsite parking.
• Access to sports and activity clubs with subsidized memberships.
• Riding stables with lessons available.
• Facilities such as tennis courts and football pitches.

What We Offer:

• Annual leave plus bank holidays, with options to purchase additional days.
• Serco discounts on entertainment, shopping, mobile plans, and leisure memberships.
• Opportunities for career development, including role-specific training, leadership coaching, and formal studies.

To learn more about careers in Defence and our team, please follow the provided link. We are committed to diversity and inclusion, supporting flexible working and reasonable adjustments throughout the hiring process. We welcome applications from all qualified candidates, including disabled applicants, and are a Disability Confident Leader and Gold Standard Inclusive Employer.

Please apply promptly, as high application volumes may lead to earlier closing dates.