Support Services - HMP Liverpool

NHS; Liverpool; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare service provider in Liverpool is seeking a Support Services Team member to ensure compliance and maintain a clean environment. The role involves physical activity and a range of responsibilities including liaising with clinical staff and securing essential supplies. Ideal candidates should possess an NVQ level 3 in Health & Social Care and have strong communication skills.

Benefits

Access to NHS Pension

Annual leave on your Birthday

Welcome payment for some posts

Refer a friend scheme

Training and Development opportunities

Flexible Working

Employee Assistance and Health and Wellbeing programmes

Up to 33 days annual leave

Qualifications

• Educated to NVQ level 3 in a relevant field.
• Relevant training from a similar job role, such as Manual Handling.
• Previous supervisory experience or roles requiring autonomous work.

Responsibilities

• Ensure IPC compliance and general cleanliness.
• Develop relationships to coordinate job requests and maintenance.
• Act as the lead contact for health and safety matters.

Skills

Communication

Autonomous working

Situational management

Education

NVQ level 3 in Health & Social Care

Job description

Job summary

As a member of the Support Services team, you will be an integral part of the Prison healthcare team); supporting the delivery of care by ensuring all healthcare areas are IPC compliant and audited in line with Spectrum's polices, safe, fit for purpose, welcoming and conducive to high quality patient care.

HMP Liverpool is a busy, fast paced environment and this role involves a considerable level of physical activity.

Whilst ensuring support is always provided to both clinical and non-clinical staff, the Support Services team is responsible for co-ordination and delivery of a range of services including health and safety management, ensuring excellent working relationship with the Prison Works, Estates and Security Departments.

The post-holder will actively support in the development of the service, ensuring compliance with national standards for health and safety and environmental cleaning taking day-to-day responsibility for ensuring smooth delivery of healthcare by always maintaining the cleanliness and general upkeep of the department.

As a member of the support services team, you will be responsible for managing your own workload.

The post holder will be aligned to a specific service line but will be required to work flexibly and therefore have the ability to travel across all sites to provide response to the service needs of the physical and mental health clinical teams to ensure continuity of a quality service provision.

Main duties of the job

Anyone who has previously applied before need not apply.

Provide and receive routine information requiring tact or persuasive skills, barriers to understanding; provide advice, instruction or training to groups.- Lead point of contact between local healthcare department, the wider organisation andpartnership agencies matters pertaining to order & supplies, visitors, deliveries and visiting services.- Liaise with suppliers and develop relationships to ensure robust procedures are in placefor the procurement and delivery of essential supplies at a local level.- Develop relationships within the establishment to coordinate job requests and maintenance work for the healthcare department.- Develop relationships with clinical and operational staff to support the delivery of commissioned services at site such as liaising with wing managers to refresh healthcare promotional material on the wings, liaising with clinical staff to manage clinical stock supplies, liaising with security managers for gate passes and visitor queries etc.- Lead point of contact between local healthcare department and ICT services to ensure effective IT infrastructure at a local level.- Lead point of contact between local healthcare department and Health and Safety representatives to ensure environment meets H&S requirements.- Effective communication and relationships

About us

BE THE DIFFERENCE IN HEALTHCARE

Join our team

We're looking for passionate individuals to join our diverse and innovative team.

Whether you are starting out in your healthcare journey or are an experienced healthcare professional looking for a new challenge we've got a role for you!

• Access to NHS Pension
• Annual leave on your Birthday
• Welcome payment for some posts
• Refer a friend scheme
• Training and Development opportunities
• Flexible Working
• Access to Employee Assistance and Health and Wellbeing programmes
• Up to 33 days annual leave

We have an ambition to become a truly lived experience inclusive employer, changing how we approach staff experience and value personal stories our colleagues bring with them.

We welcome applications from everyone, including applicants with lived experience, those who belong to LGBTQIA+ Community and are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and Asexual, people with a disability, neurodivergent applicants and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

Spectrum Community Health CIC provides a range of award-winning healthcare services on behalf of the NHS, Local Authority Public Health services, and other partners across substance misuse, sexual health, and health and justice settings. As a not-for-profit social enterprise and Community Interest Company our focus is centred on people - our patients, service users, staff and partners.

Details Date posted

01 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

847-RM-25-V505-A

Job locations

HMP Liverpool

68 Hornby Road

Liverpool

L9 3DF

Job description Job responsibilities

You can find the Job Description and Person Specification in the attached, for further information please contact Helen Ireland.

Job description Job responsibilities

You can find the Job Description and Person Specification in the attached, for further information please contact Helen Ireland.

Person Specification Education Essential

• Educated to NVQ level 3 in a relevant field such as Health & Social Care.
• Relevant training from a similar job role such as Manual Handling Training.

Desirable

• Qualifications in Infection Control, COSHH and Health and Safety ECDL or certificate in Microsoft office or computer literacy

knowled Essential

• Have a knowledge and practical ability with regard to IT applications
• Previous supervisory experience or experience in roles requiring a high degree of autonomous working.
• Experience of healthcare environments.

Desirable

• Previous employment within a healthcare setting.
• Previous experience in a Prison or secure environment
• Knowledge/experience of Infection Control, COSHH and Health and Safety

Skills Essential

• Ability to communicate effectively both in writing and verbally
• Ability to work unsupervised and organise own workload
• Ability to work in a busy environment and manage conflicting demands on time
• Ability to ensure the cleanliness, tidiness and efficiency of a Department.

Person Specification Education Essential

• Educated to NVQ level 3 in a relevant field such as Health & Social Care.
• Relevant training from a similar job role such as Manual Handling Training.

Desirable

• Qualifications in Infection Control, COSHH and Health and Safety ECDL or certificate in Microsoft office or computer literacy

knowled Essential

• Have a knowledge and practical ability with regard to IT applications
• Previous supervisory experience or experience in roles requiring a high degree of autonomous working.
• Experience of healthcare environments.

Desirable

• Previous employment within a healthcare setting.
• Previous experience in a Prison or secure environment
• Knowledge/experience of Infection Control, COSHH and Health and Safety

Skills Essential

• Ability to communicate effectively both in writing and verbally
• Ability to work unsupervised and organise own workload
• Ability to work in a busy environment and manage conflicting demands on time
• Ability to ensure the cleanliness, tidiness and efficiency of a Department.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Spectrum Community Health CIC

Address

HMP Liverpool

68 Hornby Road

Liverpool

L9 3DF

Employer's website

https://spectrum-cic.org.uk/ (Opens in a new tab)

Employer details Employer name

Spectrum Community Health CIC

Address

HMP Liverpool

68 Hornby Road

Liverpool

L9 3DF

Employer's website

https://spectrum-cic.org.uk/ (Opens in a new tab)