Support Services Assistant

ISS; United Kingdom; On-site; Full time

Job summary

A leading workplace management company is seeking a Colleague Services Assistant to ensure operational excellence and support for events. The ideal candidate will possess strong attention to detail and customer service skills. With a focus on flexibility and collaboration, this role offers the chance to contribute to a diverse and inclusive workplace culture where everyone can thrive.

Qualifications

• Experience in soft services or hospitality.
• Strong customer and client focus.
• Good written and verbal communication skills.

Responsibilities

• Support daily operations of meetings and events.
• Maintain cleanliness and tidiness in office areas.
• Procure necessary office supplies and manage stock levels.

Skills

Attention to Detail

Customer Service

Team Work

Decision Making

Tools

Excel

Word

PowerPoint

Job description

Social network you want to login/join with:

Contract: Professional Services, Production & Technology

Location: York, YO90 1WR

Hours of work: 20

Working Pattern: Monday - Friday, 7am - 11am

An additional 2 hours overtime may be required from time to time.

Contract Type: Permanent

Hourly Rate: £14.10

The Colleague Services Assistant (CSA) plays a key role in ensuring that all colleagues within the building will receive an exemplary experience.

The successful candidate will have an excellent eye for detail, be able to effectively deliver all services and ensure standards are upheld, including those not directly contracted to the company.

The Role

In this role, you will support the daily operations of meetings and events on site and be the point of contact and support to the Colleague Services Coordinator.

• Ensure that any events and meetings within the office are well supported with the room set ups. This includes taking full ownership and accountability for each meeting room including AV setup.
• Support site specifications to include but not limited to, building maintenance, cleaning & associated services, helpdesk, meeting room services and service management.
• Maintain effective dialogue and communication with customers and respond to enquiries as appropriate.
• Porterage of equipment and furniture including setting out and clearing away, as necessary.
• Procurement of necessary consumables, stationery items for the office to ensure correct supplies for the employees, meetings, conferences, and events. Including managing/reporting of stock levels.
• Conduct regular floor walks throughout the day to ensure all the office areas are clean and tidy, food and drink areas are fully stocked and report any maintenance issues to helpdesk.
• Undertake to maintain and support high standards of health and safety within the office ensuring compliance with H&S legislation.

About You

• Friendly and approachable demeanour
• Team player
• Decision making
• Ability to build relationships quickly
• Proactive
• Appearance conscious
• Confident & tenacious
• Excellent eye for detail
• A high level of flexibility and a positive attitude to innovation and change
• Experience in soft services/colleague services and/or hospitality environment
• Strong customer and client focus with a passion for delivering excellent customer service
• Able to work out of hours to support service delivery needs as and when necessary
• Computer literate – good Excel, Word, and PowerPoint skills
• Excellent written and verbal communication
• Contribute to assisting with customer contact processes including complaint handling and resolution ensuring a responsive service

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.