Support Services Administrator

Woodland Trust; South Kesteven; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension

25 days annual leave

Life assurance

Job summary

The Woodland Trust is seeking a Support Services Administrator to join our team in Grantham and deliver an excellent supporter experience. You’ll handle enquiries, payments and a range of administrative tasks with accuracy and care.

The role is full-time (37.5 hours per week) and fixed-term for 12 months, based at our Head Office in Grantham. You’ll manage communications across channels and contribute to a high-quality service for supporters and stakeholders.

Qualifications

• Experience delivering a high standard of customer service with a friendly, approachable and positive attitude.
• Able to work effectively as part of a team, building positive relationships and communicating with empathy.
• Demonstrate strong administration and data-entry skills, with excellent attention to detail and accuracy.
• Use IT confidently, including Microsoft Office and relevant systems.

Responsibilities

• Deliver an excellent supporter experience by responding to enquiries, requests and complaints professionally, empathetically and within agreed timescales, across phone, email and post.
• Manage a busy and varied workload, balancing pace, accuracy and quality while adapting to changing priorities and volumes.
• Process supporter payments, financial adjustments and sensitive data accurately and securely, in line with relevant compliance, PCI DSS and data protection requirements.
• Prepare and send a range of supporter communications and materials, including bespoke letters, membership packs, thank-you correspondence and Trust information.
• Process incoming and outgoing post, courier packages and other supporter communications efficiently and accurately.
• Identify and resolve unusual or complex requests appropriately, using knowledge of Support Services and exercising sound judgement in the best interests of supporters and the Trust.
• Build effective relationships with colleagues, internal customers and key stakeholders, attending meetings and representing Support Services where required.

Skills

Customer service

Administration

Data entry

Microsoft Office

Job description

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Support Services Administrator

Reference: JUL20268178

Expiry date: 2026-09-06 22:59:00.000

Location: Grantham

Benefits: Pension, 25 days annual leave, life assurance

The Woodland Trust is looking for a Support Services Administrator to join our team and help deliver an excellent experience for our supporters. You’ll handle a range of enquiries, payments and administrative tasks, ensuring accurate, efficient and high-quality service.

This role is advertised as full-time, 37.5 hours per week.

The Role:

• Deliver an excellent supporter experience by responding to enquiries, requests and complaints professionally, empathetically and within agreed timescales, across phone, email and post.
• Manage a busy and varied workload, balancing pace, accuracy and quality while adapting to changing priorities and volumes.
• Process supporter payments, financial adjustments and sensitive data accurately and securely, in line with relevant compliance, PCI DSS and data protection requirements.
• Prepare and send a range of supporter communications and materials, including bespoke letters, membership packs, thank-you correspondence and Trust information.
• Process incoming and outgoing post, courier packages and other supporter communications efficiently and accurately.
• Identify and resolve unusual or complex requests appropriately, using knowledge of Support Services and exercising sound judgement in the best interests of supporters and the Trust.
• Build effective relationships with colleagues, internal customers and key stakeholders, attending meetings and representing Support Services where required.
• This role is based in our Head Office in Grantham.
• This is a fixed term contract for 12 months.

The Candidate:

• Experience delivering a high standard of customer service with a friendly, approachable and positive attitude.
• Able to work effectively as part of a team, building positive relationships and communicating with empathy and diplomacy.
• Demonstrate strong administration and data-entry skills, with excellent attention to detail and accuracy.
• Use IT confidently, including Microsoft Office and relevant systems.
• Organise and prioritise your workload effectively, managing your time and maintaining accuracy when handling competing demands.

Benefits and Wellbeing:

Joining our team means you’ll be part of our fight for a greener, healthier planet for people and wildlife. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension
• Life Assurance
• Generous annual leave - 25 Days plus Bank Holidays (pro rata for part-time)
• Buy and sell holiday scheme
• Enhanced parental pay
• Employee assistance programme

To support inclusivity and remove barriers for candidates, we publish all salaries upfront and proudly follow the We Show the Salary pledge. The salary listed is the set salary for this role, and we don’t ask applicants to state their current pay or expectations. If you choose to apply, we’ll take that as confirmation that the advertised salary meets your expectations.

About Us:
The Woodland Trust is the UK’s largest woodland conservation charity. We want to see a world where woods and trees thrive for people and nature. The Trust engages and inspires people to make a difference by protecting, restoring and creating woodland and getting more trees in the ground.

Our commitment to Diversity and Inclusion:
To achieve our mission, we need to better reflect society and the communities we work in. People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.

Application information and advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application. Make sure that you answer the application questions to show your relevant skills and passion for the role. Even if you don't meet every requirement of the role, we encourage you to apply.

Completed applications will be reviewed by a hiring manager and/or a member of the recruitment team, and you will receive an update on the outcome of your application via email.

Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Interviews will take place on 15th & 16th September. Interview questions will be provided before the interview to help you prepare.

For queries about this role, reasonable adjustments, or support with your application, please contact: [e-mail]