Support Services Administrator

CITB; Bircham Newton; On-site; GBP 28,000; Full time

Job summary

A leading training organization in Bircham Newton seeks a proactive Support Services Administrator to ensure smooth administrative processes and support learners. Responsibilities include customer service, managing registrations, and maintaining records. Ideal candidates should have an NVQ Level 3 and strong communication skills. The role offers a salary of £27,810 with benefits including free lunch and gym access.

Benefits

Free onsite lunch

Free onsite parking

Free onsite gym

25 days holiday + bank holidays

Flexible benefits

Generous pension scheme

Life assurance

Employee Assistance Programme

Qualifications

• 3+ years of experience in an administrative role, preferably in education.
• Confident in using databases for learner management.
• Self-motivated and well-organized.

Responsibilities

• Provide timely customer service to stakeholders.
• Complete a wide range of administrative tasks.
• Manage learner registrations and enrolments.

Skills

Excellent communication skills

Customer service

Attention to detail

Problem-solving

Team player

Education

NVQ Level 3 in Business Administration or Customer Service

Minimum of 3 GCSEs including Maths and English

Tools

Microsoft Office

Aptem LMS

Job description

Are you passionate about delivering exceptional customer service and supporting learners on their journey to success? CITB is looking for a proactive and detail-oriented Support Services Administrator to join our team in Bircham Newton.

In this dynamic role, you’ll be at the heart of our training operations working with multiple different teams across the college. You will be responsible for ensuring smooth administrative processes and a positive experience for learners, colleagues, and visitors.

Role: Support Services Administrator

Location: Bircham Newton, King’s Lynn, Norfolk, PE31 6RH – please note this is a rural location with limited public transport

Hours of Work: Full-time (35 hours per week)

Working Pattern: Monday - Thursday 08.45-17.00 Friday 09.00 - 16.00

Contract: Permanent

Grade: TM2

Target Salary: £27,810 per annum

Closing Date: Midnight Wednesday 13th August 2025

Interview Dates: Wednesday 20th and Thursday 21st August 2025. Please note interviews will be in person at our college in Bircham Newton.

What You’ll Be Doing:

• Provide timely and efficient customer service to both internal and external stakeholders
• Accurately complete a wide range of administrative tasks and maintain records to support training delivery
• Proactively plans activities and prioritizes workloads to achieve deadlines
• Upload learner requirements to internal systems to enable progression to EPA within set timescales
• Use internal and external systems in line with CITB, awarding organisation, funding, and scheme requirements
• Supervise and invigilate learner assessments and exams, ensuring compliance with all relevant regulations
• Manage learner registrations, enrolments, qualification claims, and data updates in accordance with awarding body requirements
• Collaborate with colleagues to ensure seamless coverage during absences
• Support purchasing activities to ensure timely availability of materials and resources
• Respond to enquiries and work collaboratively to find solutions
• Attend team meetings, workshops, and training sessions to stay current with industry changes
• Promote and maintain a safe, inclusive, and supportive learning environment
• Be flexible to work at other sites such as Erith or Inchinnan to attend training or meetings

Your Experience:

• NVQ Level 3 in Business Administration, Customer Service, or equivalent experience
• Minimum of 3 GCSEs (or equivalent) including Maths and English
• Intermediate proficiency in Microsoft Office applications, including competence in Excel
• Confident using databases and previous experience using Aptem LMS would be an advantage
• Excellent communication and customer service skills
• Strong attention to detail and problem-solving abilities
• Self-motivated, well-organised, and able to work independently
• Effective team player with a professional and enthusiastic approach
• Ability to interpret and share information clearly
• Experience working in an educational setting would be an advantage
• Understanding of certification schemes in construction training would be an advantage

*For full details, please refer to the Role Profile.

What You’ll Get in Return:

• Free onsite lunch
• Free onsite parking
• Free onsite gym
• 25 days holiday + bank holidays
• Christmas shutdown
• Flexible benefits, including ability to purchase additional leave
• Generous pension scheme (up to 9% employer contribution)
• Life assurance
• 2 paid volunteering days per year
• Employee Assistance Programme
• We Care 24/7 GP Service

Why Join CITB?

At CITB, we’re dedicated to shaping the future of the construction industry by supporting learners and professionals across the UK. You’ll be part of a supportive team that values collaboration, innovation, and personal growth.

Safer Recruitment

CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. An enhanced DBS with children’s barred list is required for this post.

During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.