Support Services Administrator

Northumbria Police; Ashington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional law enforcement agency in England is seeking a Support Services Administrator. This role involves providing administrative support to the Review Team within the Crime Department. Responsibilities include maintaining records, managing correspondence, and conducting audits. The position offers a fixed-term contract until March 2026 and various employee benefits such as flexible working hours, enhanced leave, and health support.

Benefits

Public sector pension scheme

Access to private healthcare

Flexi time

Qualifications

• Ability to work in an office environment with minimal supervision.
• Excellent organizational skills with a high level of accuracy.
• Sound knowledge of internal Police systems.

Responsibilities

• Provide general administrative duties including word processing and minute taking.
• Maintain and update both paper-based and digital records.
• Manage incoming and outgoing mail, ensuring efficiency.

Job description

Overview

neurodiversity, our initiatives enable you to be at your best. Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it's a chance to be part of something that really matters. The role Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Crime Department Department as a Support Services Administrator for our Review Team. Working as a Support Services Administrator you will provide a range of administrative and support services to effectively support the operational work and business planning of the Review Team within Crime Department.

Responsibilities

• Provide general administrative duties including word processing, scanning, minute taking, and drafting correspondence to support the Review Team and Crime Senior Management.
• Maintain and update both paper-based and digital records, input data into systems and spreadsheets, and conduct analysis to ensure accurate and timely information.
• Manage incoming and outgoing mail, operate document tracking systems, and ensure correspondence is processed efficiently.
• Order and monitor supplies (stationery, equipment, PPE, uniform), manage stock levels across departments, and ensure budget compliance.
• Conduct audits, governance checks, and maintain health & safety and first aid inspection processes.
• Process invoices, manage property records and movements, coordinate collections, and oversee RFID/Warrant/Smartcard management.
• Assist internal partners with their enquiries, undertaking general clerical and support duties as required, in order to ensure the provision of an efficient and effective service.
• A sound knowledge of internal Police systems, and the ability to learn as systems change.
• Ability to work in an office environment, independently developing skills without direct supervision.
• Ability to maintain and improve management systems, whilst liaising with key stakeholders.
• Ability to prioritise workloads in support of departmental aims, multitask effectively, expedite administrative tasks while maintaining accuracy, act with confidentiality, tact, and discretion, and demonstrate excellent organisational skills with a high level of accuracy.
• Confidence to identify and report problems or issues, maintain a professional attitude to work, and able to work both as part of a team and independently.

Contract

Contract: Fixed Term Contract until 31st March 2026

Benefits

• Working for #TeamNPOur purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job - and that's where our 2,000-strong team of police staff and 200 volunteers come in.
• As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we'll give you the support, training and time to carve out the career you always wanted.
• As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.
• Whether you're a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to NHS Fleet Solutions Car Lease Scheme
• Enhanced maternity, shared parental and adoption leave
• Flexi time - allowing you to fit your working hours around your individual needs
• Fantastic market-leading public sector pension scheme with up to 16% employer contribution
• Corporate travel schemes - local rail, bus services and metro discounts
• Access to private healthcare and eye test vouchers
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
• We've invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support.
• Access to gyms in some stations
• Sports & Social Club - join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
• Cycle to work scheme
• Opportunity to volunteer in local community