Support Service Worker (Refugee Resettlement and Integration)

Thirteen; Middlesbrough; Hybrid; GBP 24,000; Full time

Job summary

A community-driven organization in Middlesbrough seeks a Support Service Worker to assist refugee families with integration. Responsibilities include drafting support plans, delivering group sessions, and fostering relationships with partners. The ideal candidate is resilient, communicative, and has experience in supportive roles. This position offers a competitive salary of £23,767 and flexible working options.

Benefits

Salary - £23,767 per annum

28-31 days annual leave plus bank holidays

Pension contributions up to 17%

Health and wellbeing support services

Discount platform for everyday brands

Opportunities to buy and sell annual leave

Qualifications

• Full UK driving licence and access to your own vehicle are essential.
• Experience supporting individuals in a vulnerable context required.
• Knowledge of safeguarding principles is important.

Responsibilities

• Draft person-centred support plans to assist customer integration.
• Deliver group sessions promoting community engagement.
• Build relationships with community partners and stakeholders.

Skills

Communication

Resilience

Time management

Cultural sensitivity

Job description

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Support Service Worker (Refugee Resettlement and Integration), Middlesbrough

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Client:

Thirteen

Location:

Middlesbrough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

76f85e7c7f95

Job Views:

6

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Join us as a Support Service Worker (Resettlement) at Thirteen Group!

Role Overview:

Thirteen Group is on the lookout for a Support Service Worker to join our Refugee Resettlement Team based in Redcar. In this rewarding role, you’ll work directly with refugee families, offering tailored support to help them integrate into the local community. You’ll manage a caseload and deliver person-centred support planning and interventions, ensuring each individual receives the guidance they need.

This is a roaming role, meaning your work will primarily take place in customers’ homes, community centres, and our team office in Redcar and Cleveland. You’ll also have the opportunity to work from home a couple of days each month. Flexibility is key, as you may be required to attend the office more frequently depending on business and team needs.

Bilingual applicants fluent in Arabic, Dari, or Farsi are especially encouraged to apply, as these language skills would be highly beneficial in supporting our diverse customer base.

Our support provides a secure environment for refugees. This helps people to recover from their experiences, learn about the UK, develop trust in others and begin to rebuild their lives. If you’re passionate about making a true difference to peoples’ lives, then look no further!

Thirteen Benefits:

• Salary - £23,767 per annum (pending 5% uplift)
• Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health save money on common health expenses and get access to health and wellbeing support services.
• T’dar our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.

Key Responsibilities:

• Drafting person-centred support plans that will support in moving the customer forward and integrating into UK society in addition to accurate record keeping.
• Delivering person-centred support, linking in with and referring to key services to ensure the best outcome for the customer.
• Planning and delivering group sessions to customers that aid their integration and understanding in the UK to promote community engagement and wellbeing. For example, you'll support in the delivery of non accredited conversational English classes.
• Building relationships with partner agencies and stakeholders.

About You:

• We’re looking for someone who is a clear and confident communicator, able to build trust and rapport with people from diverse backgrounds.
• You’ll need to be resilient, adaptable, and accountable, with the ability to manage challenging situations calmly and professionally while maintaining a high standard of service
• Skilled in time management, with the ability to independently manage your diary and workload to meet service demands
• Knowledge and understanding of safeguarding when working with vulnerable customers.
• Previous experience of working with individuals in a supporting context.
• A full UK driving licence and access to your own vehicle are essential for this role, as it involves regular travel across Redcar and Cleveland to visit customers in their homes and community settings.
• It would be a bonus if you were fluent in Arabic, Dari or Farsi.

Why Thirteen Group?

We’re more than just a housing association we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.

- Join a team that’s local at heart but welcomes talent from everywhere.

- Be part of an organisation that values diversity and inclusivity.

- Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role please contact Donna Angus, Care and Support Team Leader on 07545206765for an informal discussion.

NO RECRUITMENT AGENCIES, please.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.

If you’ve interviewed for this role within the last 6 months, we wouldn’t be able to reconsider your application at this time