Support Service Manager, PROSPECTUS

Guardian Jobs; London Borough of Harrow; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An award-winning charity is seeking a Support Service Manager to lead a team of Employability Coaches in empowering women with convictions and care leavers. This role involves overseeing support services, managing caseloads, and ensuring safeguarding practices are upheld. The ideal candidate will have experience in trauma-informed support and a solid understanding of the criminal justice system. Join this impactful organization and contribute to making a real difference in the lives of women seeking sustainable employment.

Qualifications

• Experience managing trauma-informed support services for women with complex needs.
• Strong understanding of safeguarding principles and practices.

Responsibilities

• Oversee a team of Employability Coaches supporting women to become work ready.
• Manage case reviews and act as Designated Safeguarding Lead.

Skills

Trauma-informed support

Staff management

Understanding of the criminal justice system

Safeguarding principles

Job description

Our client is an award-winning charity, supporting and empowering women with convictions and care leavers into sustainable employment. They are now recruiting for a Support Service Manager (initially on a 6 month fixed term contract), to oversee a small team of Employability Coaches providing person-centred support to a caseload of women, helping to get them ‘work ready’.

As Support Service Manager you will oversee a small team of 4 and will support your team in building trusting relationships with the women in their caseload, helping to equip service users with the skills, tools and mindsets in order to secure and sustain employment. You will hold a small caseload of around 5-10 women and will ensure that new cases are allocated, and caseload volumes are managed in a way that mitigates the need for a waiting list, while being within colleague’s capacity. You will manage case reviews with team members on an as-needed basis and will act as Designated Safeguarding Lead to promote a safeguarding culture, providing advice and guidance on occasional safeguarding matters, supported by two Designated Safeguarding Officers.

To apply for this role, you will have demonstrable experience of managing or working within a trauma-informed support service for women with complex needs (doesn’t necessarily have to be employment support related). You will have experience of managing and supporting staff and will have a good understanding of the criminal justice system and an awareness of the needs of women with convictions in particular. You will have excellent knowledge and understanding of safeguarding principles and practice, and will have a warm, inclusive approachable manner.

If you are interested in finding out more about this exciting opportunity, please register your interest and submit your CV by clicking 'apply now' below. Suitable candidates will then be contacted.

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!

Please note this role is hybrid-working, 2 days a week from the office, which will be Mondays and Tuesdays.

Please note this position is only open to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1.