Support Service Co-ordinator

Thirteen; North East; On-site; GBP 22,000 - 30,000; Part time

Job summary

Join Thirteen Group as a Support Service Coordinator to support women and children fleeing domestic abuse. This part-time role involves delivering quality support services and managing relationships within a women's refuge. You will need experience working with vulnerable populations and a flexible approach to meet the needs of the residents.

Benefits

Annual leave starting at 28 days

Pension contributions up to 17%

Discount and Reward platform

Qualifications

• Experience working with vulnerable people experiencing domestic abuse.
• Understanding of support plans, risk assessments, and housing applications.
• Full UK driving licence or access to a vehicle.

Responsibilities

• Deliver a quality, customer-focussed support service.
• Contribute to the success of the refuge service.
• Be on call on a 4-week rota and pickup additional hours as needed.

Skills

Emotional resilience

Flexibility

Ability to deal with challenging behaviour

Job description

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Join us as a Support Service Coordinator at Thirteen Group!

Role Overview:

Thirteen Group is on the lookout for a Support Service Coordinator tojoin our Specialist Housing team in North Durham. This role would be 28 hours a week, fixed term to March 2026. You would join our women's refuge which supports women and children fleeing domestic abuse.

This post is open to women only in accordance with The Equality Act 2010, Schedule 9, Part 1 and are subject to Enhanced DBS checks & satisfactory references.

Thirteen Benefits:

• Salary - £22,420.43 per annum (£29,627 FTE) (pay award pending)
• Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health save money on common health expenses and get access to health and wellbeing support services.
• T’dar our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.

Key Responsibilities:

• You’ll deliver a quality, customer focussed support and guidance service, and be responsible for contributing to the success of the refuge service, building relationships and partnerships with residents, colleagues and partner organisations.
• You’ll worker either 9am-5pm, or 11am-7pm, 4 days per week. You’ll also be on call on a 4 week rota (3 weeks on one night a week and then 1 weekend).
• You’ll also have the opportunity to pick up additional hours on a relief basis, working across other schemes to gain insight into other parts of the business and create strong working relationships across teams.

About You:

• We are looking for someone with previous experience of working with vulnerable people who are experiencing domestic abuse.
• You’ll understand support plans, risk assessments, safety planning, safeguarding policies and procedures, benefit claims and housing applications.
• You’ll be able to prioritise your workload and support our residents in a flexible and person-centred way, so you must have emotional resilience and the ability to deal constructively with challenging behaviour.
• A full UK driving licence or access to a vehicle and ability to travel across the region is required is essential.

Why Thirteen Group?

We’re more than just a housing association we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.

- Join a team that’s local at heart but welcomes talent from everywhere.

- Be part of an organisation that values diversity and inclusivity.

- Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role please contact Emma Calvert (Care and Support Team Leader) on 07814 283875 for an informal discussion.

NO RECRUITMENT AGENCIES, please.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.

This role has the potential to be made permanent

For internal candidates: If you'd like to request this fixed term opportunity on a secondment basis, please seek your current manager's approval before applying

In some circumstances, for example roles that are critical to the business where the market demand for candidates with that skillset is particularly high, we may shortlist, interview and potentially make an offer during the period that the advert is open.