Support Secretary Neurology

NHS; Redditch; On-site; GBP 25,000 - 32,000; Part time

Job summary

An exciting opportunity has arisen for a Support Secretary to join our Neurology team at Worcestershire Acute Hospitals NHS Trust. The role involves providing administrative support, patient interaction, and liaising with healthcare professionals while demonstrating excellent communication skills. This part-time position at the Alexandra Hospital, Redditch, requires previous secretarial experience in a healthcare setting.

Qualifications

• Proven secretarial experience in a healthcare environment.
• Experience of working in a busy office.
• NHS experience is preferred.

Responsibilities

• Typing of outpatient letters to GPs and other correspondence.
• Managing enquiries from clinicians, GPs, and patients.
• Maintaining patient confidentiality at all times.

Skills

Excellent verbal communication

Excellent written communication

Flexible and adaptable

Ability to work under pressure

Initiative

Education

GCSE English and Maths

Recognised word processing / typing qualification

AMSPAR qualification or equivalent

Tools

OASIS PAS system

Bluespier

Digital Dictation

Job description

Go back Worcestershire Acute Hospitals NHS Trust

Support Secretary Neurology

The closing date is 14 July 2025

An exciting opportunity has arisen for a Senior MedicalSecretary to join our expanding neurology team. The role will be based at theAlexandra Hospital, Redditch, working 18.75 hours per week. The successfulcandidate will ideally have previous secretarial experience and possessexcellent verbal and written communication skills, in addition to being a teamplayer to integrate within the existing team.

The role involves the typing of outpatient letters to GPsand other correspondence as required, dealing with enquiries from clinicians,GPs, other hospitals, patients and their relatives, updating medical recordsand inputting data to support with divisional targets, in addition tosupporting the Directorate Management Team with tracking and validation ofpatient pathways to achieve the national 18 week referral to treatment (RTT)target.

Main duties of the job

To undertake medical audio / copy typing duties, includingoutpatient letters to GPs, discharge summaries and other officialcorrespondence.

To accept enquiries from clinicians, GPs Health Service andSocial Services personnel, other hospitals, voluntary agencies, patients andtheir relatives. Patient contact by telephone is an integral part of the role.

To work using own initiative with minimal supervision,prioritising own workload in line with objectives of the department andconsultant teams.

To deal with all incoming correspondence, phone calls andemails in an efficient and effective way.

To liaise with other members of the secretarial /administration team in order to provide a co-ordinated and efficientsecretarial service.

To support the Directorate Management Team with theadministration, tracking and validation of patients pathways to achieve theNational 18-week Referral to Treatment (RTT) target.

To liaise with patients, relatives and staff demonstratingsensitivity and maintaining professionalism at all times.

To deal with any complaints, problems or issues in asensitive way, escalating to clinicians / management as appropriate.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

• Best services for local people
• Best experience of care and best outcomes for our patients
• Best use of resources
• Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Job responsibilities

To undertake medical audio / copy typing duties, includingoutpatient letters to GPs, discharge summaries and other officialcorrespondence.

To accept enquiries from clinicians, GPs Health Service andSocial Services personnel, other hospitals, voluntary agencies, patients andtheir relatives. Patient contact by telephone is an integral part of the role.

To work using own initiative with minimal supervision,prioritising own workload in line with objectives of the department andconsultant teams.

To deal with all incoming correspondence, phone and email inan efficient and effective way.

To liaise with other members of the secretarial /administration team in order to provide a co-ordinated and efficientsecretarial service.

To support the Directorate Management Team with theadministration, tracking and validation of patients pathways to achieve theNational 18-week Referral to Treatment (RTT) target.

To liaise with patients, relatives and staff demonstratingsensitivity and maintaining professionalism at all times.

To deal with any complaints, problems or issues in asensitive way, escalating to clinicians / management as appropriate.

Ensure confidentiality is maintained at all times, complyingwith the Data Protection Act, Information Governance and other Trust /Departmental Policies.

To assist in providing cover for other secretaries in theMedical Directorate to ensure continuity of service to Consultant, medicalstaff, service users and patients.

To undertake any other duties as may be required /appropriate by the Directorate Management Team.

Person Specification

Qualifications

• GCSE English and Maths Recognised word processing / typing qualification
• AMSPAR qualification or equivalent

Experience

• Proven secretarial experience in healthcare environment
• Experience of working in a busy office
• NHS experience. Use of OASIS PAS system Bluespier, EZ notes, and Digital Dictation

Personal Criteria

• Excellent verbal and written communication skills
• Flexible and adaptable
• Able to work under pressure
• Ability to work under own initiative and part of a team
• Highly motivated
• Knowledge of NHS systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Worcestershire Acute Hospitals NHS Trust