Support Secretary (Band 3) - Respiratory - University Hospitals of North Midlands NHS Trust

University Hospitals of North Midlands NHS Trust; Stafford; On-site; GBP 24,000 - 26,000; Part time

Job summary

University Hospitals of North Midlands NHS Trust is seeking a Support Secretary to assist the Respiratory team in providing an efficient administrative service. This part-time role involves managing waiting list tasks, communicating appointment details, and supporting clinical staff. As a vital part of a leading healthcare provider, you will help ensure patients receive timely and effective care.

Qualifications

• Experience in a similar role is required.
• Ability to work under pressure is necessary.

Responsibilities

• Support the Respiratory team in managing waiting lists and patient information.
• Handle communications with patients, staff, and carers with confidentiality and care.

Skills

Communication

Tact and diplomacy

Sensitivity

Confidentiality

Personal judgment

Job description

Main area Respiratory Grade Band 3 Contract Fixed term: 12 months (12 months from start date) Hours Part time - 30 hours per week (Monday to Friday) Job ref 205-7182259-A

Employer University Hospitals of North Midlands NHS Trust Employer type NHS Site County Site Town Stafford Salary £24,625 - £25,674 per annum, pro rata Salary period Yearly Closing 08/07/2025 23:59

Support Secretary

Band 3

Job overview

University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

The post holder is required to support the Respiratory team in the delivery of a comprehensive administrative service to a specialty team. This will involve waiting list management for a speciality, in accordance with the Patient Access Policy, communicating appointment and admission related information to patients and carers and/or typing clinic letters and correspondence as appropriate and supporting the Consultant and Clinical Nurse Specialist team.

Main duties of the job

• There is a requirement to exchange verbal and written information with patients, staff and carers, requiring tact and diplomacy. The post holder will be expected to deal with queries from anxious patients and carers.
• Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with accordingly.
• To deliver a high standard of communication to build and maintain good working relationship

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Detailed job description and main responsibilities

The post holder is required to support the Respiratory team in the delivery of a comprehensive administrative service to a specialty team. This will involve waiting list management for a speciality, in accordance with the Patient Access Policy, communicating appointment and admission related information to patients and carers and/or typing clinic letters and correspondence as appropriate and supporting the Consultant and Clinical Nurse Specialist team.

Person specification

• Experience in a similar role
• Ability to work under pressure

Important information about your application

• All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
• References - please ensure you provide email addresses for all referees for the last three years of employment.
• We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
• Flexible working will be considered in line with Trust policies
• New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
• We work with ‘trac.jobs’ to support out recruitment process. If you have any queries regarding this please read this privacy notice.

University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.

We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non encrypted format.

If you would like support completing an application form, please contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help

At UHNM we are fortunate to receive a high volume of applications for many of our roles, on this occasion we would reserve the right to close any advert early, therefore please apply without delay!

If you obtained your qualifications overseas, you will be required to provide an official government translation through ECCTIS (formerly known as NARIC). Please note, this is in addition to any professional registration requirements and not a replacement for your qualifications.

If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of application to ensure sufficient time for the recruitment and training process associated with the role. The requirement of at least six months remaining on your visa does not apply to a Skilled Worker Visa, as a new Skilled Worker Visa would be required for a new role.

Employer certification / accreditation badges