Support Representative

Murphy Insurance Agency; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une agence d'assurance bien établie recherche un Représentant de Support pour son bureau à Medway. Le candidat idéal sera responsable de l'accueil des clients, du soutien administratif et de la gestion des demandes quotidiennes tout en offrant un service client exceptionnel. Avec une formation continue et des opportunités de croissance, ce poste offre une ambiance chaleureuse et collaborative.

Benefits

Package salarial compétitif

Avantages sociaux

Environnement de travail amical et solidaire

Qualifications

• 1-2 ans d'expérience en soutien administratif ou service client.
• Compétences en saisie de données et base de connaissances de la gestion des courriels.
• Cours de service client et aisance à utiliser un système téléphonique multilignes.

Responsibilities

• Accueillir les clients et visiteurs de manière professionnelle.
• Répondre aux demandes des clients ou les diriger vers la bonne personne.
• Entrer des données quotidiennement sur les annulations et rétablissements de polices.

Skills

Communication

Organisation

Service client

Attention aux détails

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Description

As the first impression for the Agency, the Support Representative will create a welcoming environment as they greet and assist walk-in guests. They will also provide administrative support for our busy Medway office.

The hours for this in-office, full-time position are: M-TH: 8am-4:30pm, F: 8am-4pm.

Job Responsibilities

• Greet walk-in clients and visitors in a professional and helpful manner.
• Answer client inquiries or direct the inquiry to the person best able to assist the client.
• Process payments received by walk-in customers and document accordingly.
• Process certificates of insurance for commercial lines clients.
• Perform accurate data entry on a daily basis regarding client policy cancellations and reinstatements.
• Submit change requests to carriers as requested by the customers.
• Sort and distribute Agency mail on a daily basis and process outgoing mail.
• Provide requested information to Management on local merchants, company addresses or contact information as requested.
• Assist sales, finance, and marketing departments with projects.
• Provide back-up reception when needed and direct caller to the appropriate person courteously and professionally.
  
  

Requirements

• High School diploma or GED.
• Minimum of 1-2 years of administrative/office support or customer service experience.
• Basic Microsoft Office computer skills (Word, Outlook).
• Highly professional and pleasant phone manner for a busy office with multiple locations, and a multi-line telephone system.
• Data entry skills, basic cashier skills, mail sorting & record keeping practices.
• Effective communication skills, friendly and outgoing personality, organizational skills, strong attention to detail, and ability to respond to requests effectively and efficiently.
• Strong commitment to customer service excellence.
• Ability to speak Portuguese and/or Spanish considered a plus.
• Previous P&C insurance experience helpful but not required.
  
  

There is opportunity for growth within this Support Representative role. We hope to meet a candidate who is passionate about a career within the insurance industry and willing to learn. We offer a competitive salary and benefits package and a supportive, friendly environment.