Support Relations Lead - Birmingham

St Basils; Birmingham; On-site; GBP 29,000 - 32,000; Full time

Job summary

Une organisation caritative dynamique recherche un Support Relations Lead pour gérer efficacement leurs données de donateurs. Le rôle implique de superviser le CRM, gérer les dons et Gift Aid, et assurer que toutes les activités respectent les réglementations GDPR. En tant que leader d'équipe, vous garantirez un soutien efficace pour atteindre les objectifs de collecte de fonds.

Qualifications

• Expérience en gestion de données de charité.
• Compétences en traitement des dons et Gift Aid.
• Capacité à former et soutenir des équipes sur les meilleures pratiques CRM.

Responsibilities

• Gestion des données, y compris la précision, la conformité et l'efficacité.
• Traitement des dons, y compris l'enregistrement et la réconciliation.
• Fournir des formations et du soutien sur les meilleures pratiques CRM.

Skills

Gestion de données de charité

Traitement des dons

Formation sur les meilleures pratiques CRM

Education

Expérience avec des CRMs de charité (espace Beacon et/ou Raisers Edge)

Job description

Closing Date: Monday 30thJune 2025

Job Title:Support Relations Lead

Reports to:Head of Fundraising and Communications

Salary:SO1 – Point 29 - 31 (£29,090 - £31,014 per annum, pro rata)

Hours of work: Full time Permanent Contract at 37.5 hours per week

Key Responsibilities:

• Database Management: You will manage and oversee our CRM, ensuring data accuracy, compliance, and efficiency.

• Donor Data & Insights: You will ensure we maintain clean, well-structured donor records, producing reports as requested by the fundraising team and insights to support our fundraising strategy

• Donation Processing: Manage the accurate recording and reconciliation of donations across multiple income streams, including online, offline, regular giving, and events.

• Gift Aid Management: Ensure Gift Aid claims are processed accurately and in line with HMRC regulations.

• Donor Stewardship: Support fundraising teams in implementing thank-you processes, ensuring timely and personalised donor acknowledgments.

• CRM Support & Training: Provide guidance and training to the team on best practices for data entry, reporting, and system functionality.

• System Integration & Development: Work with the wider St Basils team to optimise the use of our CRM and explore integrations with other platforms, if appropriate.

• Team management: you will lead a small team in ensuring they are fully supported to deliver the key aspects of this important strategic area
• Work with the Head of Fundraising and Communication to make sure that all our fundraising activities are GDPR compliant.

Essential Role Experience

• Experience of managing charity data
• Experience of processing donations, Gift Aid, and thank-you acknowledgments.
• Experience in training and supporting teams in CRM best practice

Essential Qualification

• Proven experience or working with charity CRMs (Beacon and/or Raisers Edge)