Support Relations Lead - 1540

St Basils; Birmingham; On-site; GBP 29,000 - 32,000; Full time

Job summary

A leading charity organization in Birmingham is seeking a Support Relations Lead to manage donor data and oversee CRM operations. This full-time position involves ensuring data accuracy, supporting fundraising efforts, and leading a small team. The ideal candidate will have proven experience with charity CRMs and a strong background in managing donations and donor relationships.

Qualifications

• Experience of managing charity data.
• Experience of processing donations and Gift Aid.
• Experience in training teams on CRM best practices.

Responsibilities

• Manage and oversee the CRM, ensuring data accuracy and compliance.
• Support fundraising teams with donor acknowledgments and insights.
• Lead a small team to deliver key aspects of the role.

Skills

Database Management

Data Accuracy

Donor Stewardship

CRM Best Practices

Education

Proven experience with charity CRMs

Job description

Closing Date: Thursday 5th June 2025

Job Title:Support Relations Lead

Reports to:Head of Fundraising and Communications

Salary:SO1 – Point 29 - 31 (£29,090 - £31,014 per annum, pro rata)

Hours of work: Full time Permanent Contract at 37.5 hours per week

Key Responsibilities:

• Database Management: You will manage and oversee our CRM, ensuring data accuracy, compliance, and efficiency.

• Donor Data & Insights: You will ensure we maintain clean, well-structured donor records, producing reports as requested by the fundraising team and insights to support our fundraising strategy

• Donation Processing: Manage the accurate recording and reconciliation of donations across multiple income streams, including online, offline, regular giving, and events.

• Gift Aid Management: Ensure Gift Aid claims are processed accurately and in line with HMRC regulations.

• Donor Stewardship: Support fundraising teams in implementing thank-you processes, ensuring timely and personalised donor acknowledgments.

• CRM Support & Training: Provide guidance and training to the team on best practices for data entry, reporting, and system functionality.

• System Integration & Development: Work with the wider St Basils team to optimise the use of our CRM and explore integrations with other platforms, if appropriate.

• Team management: you will lead a small team in ensuring they are fully supported to deliver the key aspects of this important strategic area
• Work with the Head of Fundraising and Communication to make sure that all our fundraising activities are GDPR compliant.

Essential Role Experience

• Experience of managing charity data
• Experience of processing donations, Gift Aid, and thank-you acknowledgments.
• Experience in training and supporting teams in CRM best practice

Essential Qualification

• Proven experience or working with charity CRMs (Beacon and/or Raisers Edge)