Support Practitioner - Dispersed Services

New Start; Liverpool; On-site; GBP 26,000; Full time

Job summary

New Start is seeking a dedicated Support Practitioner to join their dispersed team in Liverpool. This role involves supporting vulnerable residents through tailored empowerment programs, promoting independence and achieving personal goals. Ideal candidates should possess a background in housing support and strong interpersonal skills for effective client engagement.

Benefits

Competitive salary of £25,350

Monday to Friday, 37.5 hours per week

Contributory pension scheme

22 days annual leave, increasing by 1 day per year of service

Online training package

Learning opportunities up to Level 5

Medicash health plan

Qualifications

• Experience working as a housing support worker.
• Ability to empower and inspire people positively.
• Strong understanding of housing options and welfare rights.

Responsibilities

• Provide housing support and tenancy sustainment.
• Devise and implement Service Plans with clients.
• Conduct case reviews to assess client progress.

Skills

Empathy

Coaching

Case Management

Job description

New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children, and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside.

Support Practitioner - Dispersed Services

Have you had experience working as a housing support worker? Do you hold the necessary skills to empower, coach, and inspire people to move forward positively with their lives? If so, then we have a fantastic opportunity for a Support Practitioner to join our dispersed team based at our head office in Liverpool.

You will be supporting vulnerable residents and refugees through a trauma-aware, strengths-based program of empowerment and confidence-building. Your role will enable them to grow, develop, and achieve their personal goals within a safe and comfortable environment, working towards greater independence and a more permanent housing solution.

Key Responsibilities of a Support Practitioner - Dispersed Services

• Provide advice and assistance to individuals who are homeless or at risk of homelessness.
• Conduct daytime visits, offering housing-related support and tenancy sustainment within New Start's Dispersed Service.
• Operate within the service specification, delivery model, and contractual obligations of New Start.
• Work within allocated timeframes for facilitating move-ins, based on applicants' priority status.
• Ensure all new clients receive a full induction of the property and support services, parallel to their tenancy.
• Devise and implement a Service Plan with the client to outline immediate support actions, forming the basis for resettlement planning.
• Assist clients in registering with Property Pool Plus and developing realistic resettlement plans, aiming for a 6-month outcome where appropriate.
• Support clients in resolving debt issues.
• Encourage clients to access voluntary work, training, and work-based learning opportunities to help secure future employment.
• Assist clients with family mediation.
• Create, manage, and maintain Service User files, ensuring documentation is completed to high standards and within deadlines.
• Initiate and carry out regular case reviews to ensure clients are progressing towards their potential.
• Provide highly vulnerable refugees or those with complex needs with specialist advice on housing options and welfare rights.

What we have to offer

• Competitive salary of £25,350
• Monday to Friday, 37.5 hours per week
• A contributory pension scheme
• 22 days annual leave, increasing by 1 day per year of service
• An online bespoke mandatory training package with additional resources for development
• Learning and development opportunities up to Level 5
• Medicash health plan

If you believe you are the right candidate for the Support Practitioner role, please click "Apply Now". We would love to hear from you.

This post is subject to an enhanced DBS criminal record disclosure