Support & Ops Specialist, English and Chinese Language

Amazon; Coalville; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Support & Ops Specialist fluent in English and Chinese. This role involves providing excellent customer service, resolving issues, and improving processes. Candidates should have strong communication skills and experience in a logistical environment.

Qualifications

• Advanced level of Chinese (B2/C1) and English (B2/C1).
• Experience communicating with diverse stakeholders.

Responsibilities

• Listen closely to customers; understand and prioritize needs.
• Facilitate information flow between Amazon Freight and external customers.
• Provide timely solutions by researching internal tools.

Skills

Chinese

English

Conflict Resolution

Communication

Tools

MS Office

Job description

Support & Ops Specialist, English and Chinese Language

Amazon Coalville, England, United Kingdom

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Support & Ops Specialist, English and Chinese Language

Amazon Coalville, England, United Kingdom

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Join to apply for the Support & Ops Specialist, English and Chinese Language role at Amazon

Description

This job requires flexibility to work night shifts.

Description

This role involves providing excellent customer service, using operational expertise to assist the UK network with technical skills, process improvement initiatives, and handling customer escalations.

Key job responsibilities

• Listen closely to customers; understand, paraphrase, and prioritize customer needs before providing appropriate solutions.
• Communicate with customers using verbal and written methods, ensuring accuracy and conciseness.
• Utilize conflict resolution and decision-making skills, demonstrating effective listening and patience.
• Adhere to applicable company policies when dealing with customer interactions.
• Facilitate information flow between Amazon Freight and external customers, proactively resolving potential issues.

A day in the life

As a Support & Ops Specialist, you facilitate communication between Amazon Freight and external customers, proactively resolving issues impacting customer experience and performance. You provide timely solutions by researching internal tools, making real-time decisions, and communicating effectively with stakeholders.

Basic Qualifications

• Advanced level of Chinese (B2/C1) and English (B2/C1).
• Experience communicating with diverse stakeholders, including peers and leadership.
• Experience with MS Office suite (Word, Excel, Outlook) in a professional setting.
• Experience analyzing data and creating reports for leadership.

Preferred Qualifications

• Experience with process improvement techniques like kaizen, gemba, process mapping, and Aces certification.
• Experience in a logistical environment.

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