Support Operations Coordinator

Belkin International; Kings Langley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Belkin International is seeking a Support Operations Coordinator to enhance sales operations for its Kings Langley location. This role involves managing order processes, ensuring customer satisfaction, and analyzing data to optimize efficiency. Candidates should have a background in customer service and order management, along with strong communication skills and proficiency in Microsoft Excel. Join a collaborative environment where innovative ideas are welcomed and team spirit is vital.

Qualifications

• Minimum of 2 years of experience in order management and customer service.
• Proficient in Microsoft Suite, especially Excel, and experience with Salesforce.
• Strong verbal and written communication skills.

Responsibilities

• Assist in managing customer relationships and order processing.
• Respond to customer inquiries via phone and email.
• Analyze order data to ensure timely fulfillment and operational excellence.

Skills

Customer service

Order management

Data analysis

Tools

Microsoft Excel

Salesforce

Job description

Support Operations Coordinator page is loaded

Support Operations Coordinator

Apply locations Kings Langley time type Full time posted on Posted 2 Days Ago job requisition id 10012716

Job Description:

What you’ll do

The Sales Operations Coordinator plays a vital role in sustaining and assisting both the internal team and external customers, ensuring that the sales operations processes for the Belkin and Phyn divisions operate smoothly, efficiently, and align with the company’s strategic goals. Drive and deliver growth through an elevated emphasis on managing and overseeing order management within the scope of their responsibilities.

How you’ll do it

• Assist in the development and management of customers through operational excellence.
• Assist the sales teams in achieving their sales growth plans through executing order management.
• Manage and track customer rebates through Salesforce.
• Provide verbal and written responses to inquiries and promptly address all customer questions and concerns received through email or phone calls. This includes services such as supplying order tracking details, resolving shipment discrepancies, correcting billing issues, and rectifying missing packing slips or invoices.
• New Product Information (NPI) setups with customers.
• Track inbound order activity to ensure purchase orders are processed and shipped on time.
• Analyse account health through cost-to-serve.
• Manage all Electronic Data Interchange (EDI) issues.
• Maintain up-to-date account-specific Standard Operating Procedures (SOPs).
• Prioritize and communicate daily customer needs in a high-volume, fast-paced environment.
• Prepare and identify gaps or risks in operational deficiencies.
• Analyse data and distribute reports as required to help maximize profitability and mitigate the loss.
• Accountable for the investigation, dispute, and mitigation of vendor compliance discrepancies and fines
• Collaborate with cross-functional teams and divisions to manage current processes and identify areas of improvement in cost, quality, and process to support the broader business objectives.
• Agility to multi-task and self-motivated to work independently and as part of the sales operations team.
• Work closely with sales, inventory management, marketing, and product development teams to review, resolve, and respond to customers’ requests.
• Identify, validate, and executive opportunities for process optimization.
• Possess the skillset to wear many hats and pay great attention to detail.

What you’ll need

• Minimum of 2 years of experience working in a corporate office environment with a background in order management, administration, and customer service.
• Proficiency in Microsoft Suite of Programs (Word, Outlook, PowerPoint) with an advanced knowledge of Excel.
• Exemplary customer service skills.
• Strong verbal and written communication skills, including proper grammar.
• Fluency in English with a second language is preferred but not mandatory.

What you’ve done

• Streamline sales processes: demonstrate success in optimizing efficiency.
• CRM and data management: proven track record in managing customer relationships.
• Cross-functional collaboration: established history of working in a collaborative environment.
• Customer relationship: expertise in building and maintaining relationships.

What you’re getting into

We’ve got big collaborative spaces for your big ideas, so bring an open mind and leave your suit in the closet. We all are committed to creating unique and rewarding consumer experiences. Everyone is interested in succeeding – for the team, for themselves and for the business. Cross-functionally and across the company, everyone has common goals and aspires to be their best.

You will learn something new or at least look at things differently every day. There are so many smart and creative people around that you’ll be motivated to pursue the ideal.

Team spirit is infectious. Belkin is an extremely open workplace, where communication is essential. Not every idea will be accepted, but you’ll be asked for your point of view. Innovation thrives on multiple and varied levels. At Belkin we challenge conventional wisdom and refuse to accept that something cannot be done.

Belkin is an Equal Opportunity and Affirmative Action Employer Disability and Veterans. We maintain a drug-free workplace.

All candidates applying for a job in the EMEA region, please review the Applicant Privacy notice HERE

Location:

Kings Langley,

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About Us

At Belkin, people come first. Without question, the single greatest contributing factor to our over 40 years of success is our talented and ambitious staff. We’ve found that by creating an inspirational, supportive and enriching environment, we thrive.

Around here, it’s not about fancy titles, strong political positioning skills, or a healthy list of names to drop. It’s about results. We know what needs to be achieved, and we work together to get the job done. Each of us uses our individual knowledge, creativity and resources to come up with fresh ideas and new concepts we can truly own. With that independence comes a high degree of responsibility and accountability, but we always rise to the occasion.

We’re loyal to our coworkers, to our brands, and to the company. We lead by example to motivate those around us. We all share a passion for winning and are committed to building upon our success. We’re focused on the future and excited to show the world that the best is yet to come.