Support Officers

Ministry of Justice; Llanelli; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Annual leave 25–30 days

Civil Service pension

Training & development

Flexible benefits

Family friendly policies

Health benefits

Job summary

The Ministry of Justice is seeking an administrative support professional to assist across HM Courts & Tribunals Service. You will progress cases through the court/tribunal system, prepare papers, and manage records on our in-house systems.

The role is office-based with hybrid working arrangements, requiring strong customer service and adaptability. Primary duties include verifying documents, handling data input, and providing essential support to judiciary users.

Qualifications

• Administrative support experience in a public sector or court environment.
• Strong IT literacy and data input accuracy.
• Ability to multitask and adapt in a busy office setting.

Responsibilities

• Progress cases through the court/tribunal system and provide administrative support across HMCTS functions.
• Prepare papers and files for court, tribunals, hearings and meetings.
• Create and update records on in-house computer systems and input data.
• Check and verify documents, records, accounts and returns for approval and reporting.
• Travel to other courts when necessary and support clerking duties as needed.

Job description

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession. You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:

• Preparing papers and files for court, tribunals, hearings and meetings
• Creating and updating records on our in‑house computer system and data input
• Resulting courts accurately, interpreting accurately the information required on a court file.
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc
• Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations, These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.
• The successful candidate will undergo - Fire and Incident Control Officer training (FICO) and on occasion be Senior Person on Site (SPOS)
• Occasional attendance in court will be required to cover clerking duties, and this will be done on an ad‑hoc basis
• Travel to other courts will be required when necessary.

Proud to serve. Proud to keep justice going.

Our Support Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

About us HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice.

Hybrid Working arrangements: The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non‑contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

Key Responsibilities

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask, whilst working in a fast‑paced environment.
• Good written and verbal communication skills.
• IT proficient with the ability to learn and adapt to different technologies and software.
• Excellent organisational skills.

Benefits and Perks

• Annual Leave: Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro‑rat basis.
• Pension: The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
• Training: The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
• Networks: The opportunity to join employee‑run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed directly to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
• Support: A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
• Flexible benefits: Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• Childcare: For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid leave: Paid paternity, adoption and maternity leave.
• Health benefits: Free annual sight tests for employees who use computer screens.

Equal Opportunity and Diversity

We are an equal opportunity employer. Our organization is fully committed to ensuring diversity and inclusion. All applicants will be considered regardless of age, gender, race, ethnicity, immigration status, national origin, disability, personal or religious belief, sexual orientation, gender identity or any other protected characteristic.

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.