Support Officer – Teaching & Learning Technologies

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking enthusiastic Support Officers for Teaching & Learning Technologies. This role involves providing essential technology support across two vibrant campuses, ensuring that students and staff have the tools they need for success. The ideal candidates will possess strong IT skills, particularly in Microsoft Office 365, and be willing to learn and adapt in a dynamic educational environment. This position offers a chance to make a real impact in the lives of students while enjoying a supportive and collaborative workplace culture. If you are passionate about education and technology, this opportunity is perfect for you.

Benefits

Annual leave (5.6 weeks) + bank holidays

Company Sick Policy

Statutory maternity/paternity pays

Training and self-development opportunities

Grocery discounts

Cycle to work

Investing and savings opportunities

Qualifications

• Broad IT skills with professional competence in Microsoft Office 365.
• Ability to communicate effectively and manage organizational tasks.

Responsibilities

• Provide technology-focused support across two London campuses.
• Assist staff and students with technical issues and platform usage.
• Conduct system checks and troubleshoot connectivity problems.

Skills

IT and technology skills

Communication skills

Organizational skills

Technical support

Troubleshooting

Education

Bachelor's degree in a relevant field

Tools

Microsoft Office 365

Moodle

UnitE

Adobe

Job description

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Support Officer – Teaching & Learning Technologies, London

Client:

Victoria College of Arts and Design

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

6

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Victoria College of Arts and Design provides higher education teaching and learning in the fields of business, management, arts and design. Victoria College of Arts and Design is committed to teaching and mentoring our students so that they achieve their personal goals and build themselves sustainable and fulfilling careers.

Job Title: Support Officer – Teaching & Learning Technologies (5 posts)

Reports to: Head of Student Experience & Outcome

Location: London Borough & London Canary Wharf Campuses

Hours: Full Time (Monday to Friday plus rostered evening and weekend shifts as reasonably required)

Position Overview:

VCAD is looking to appoint five Support Officers – Teaching & Learning Technologies to provide technology-focused support and development across our two London campuses located at Canary Wharf and Borough. The postholders will form a small team dedicated to providing high-quality, technology-focused support and guidance to our students and staff. The postholders will be expected to possess a strong knowledge and understanding of business, management, and learning technologies, as well as associated software and platforms. Where a postholder has a gap in their relevant knowledge or understanding, they will exhibit a keen willingness to learn and develop their skills. The Teaching & Learning Technologies Team will help ensure that VCAD delivers an efficient teaching and learning environment in which students and staff feel confident, enabled, and supported.

Responsibilities:

1. Oversee, maintain and enhance VCAD’s teaching and learning technologies and the administrative focused programmes, hardware and platforms utilised by VCAD staff to manage and deliver VCAD’s operations and services such as Microsoft 365, Moodle, UnitE, various online Library systems, Adobe, etc.
2. Assist staff and students in maximising the use of these platforms. Offer login support and technical help for both personal and university devices, along with guidance on institutional computers and software.
3. Conduct weekly system checks across VCAD Computer Labs, Classrooms, and Studios to ensure consistent functionality and readiness.
4. Efficiently troubleshoot technology and wi-fi connectivity issues for staff and students.
5. Install and set up monitors, desktop PCs, docking stations, and other hardware in shared or private office spaces.
6. Provide general technical support for campus equipment, including projectors, touchscreens, digital kiosks, printers, and other AV or IT hardware.
7. Maintain strong communication with other departments across the company to oversee system access, technology infrastructure, hardware maintenance, and workflow efficiency.
8. Develop and deliver training events and materials, both tangible and online, for other VCAD staff and our students in respect of maximising their utilisation of VCAD technology, hardware, and software programmes.
9. As required, the postholders will work collaboratively with academic, registry, and student support departments to facilitate and deliver accurate data inputting, management, and reporting.
10. The postholders will at all times show flexibility, willingness, and professionalism as well as a collegiate approach to collaboration and engagement with these and other duties as may be reasonably requested by senior colleagues.

Minimum Requirements:

• Evidence of broad IT and technology skills and knowledge.
• Professional level competence with Microsoft Office 365.
• Willingness and availability to work evenings and/or weekends as reasonably requested by senior colleagues.
• Evidence of high-quality communication and organisational skills.
• Bachelor's degree in a relevant field (Desirable).
• Experience with and knowledge of technology associated with the Higher Education environment (Desirable).
• An understanding of challenges faced by students in contemporary higher education (Desirable).

Benefits:

• Annual leave (5.6 weeks) + bank holidays.
• Company Sick Policy.
• Statutory maternity/paternity pays.
• Training and self-development opportunities.
• Grocery discounts.
• Cycle to work.
• Investing and savings opportunities.