Support Officer - Planning - ERN05653

ZipRecruiter; Thornliebank; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

East Renfrewshire Council is looking for an enthusiastic Support Officer to join their planning team. The role involves providing essential administrative support, managing communications, and assisting customers with inquiries. Candidates should possess strong organizational and technical skills, particularly with the IDOX/UNIform system, to thrive in this hybrid position.

Qualifications

• Experience with IDOX/UNIform case handling system preferred.
• Good organizational skills required.
• Ability to assist customers in various ways.

Responsibilities

• Provide administrative support to the development management function.
• Manage the general planning mailbox and issue planning decisions.
• Assist customers with administrative enquiries in person, writing, and over the phone.

Skills

Technical skills

Organizational skills

IT skills

Tools

IDOX/UNIform

Job description

Job Description

East Renfrewshire Council is seeking an enthusiastic Support Officer to join our planning team. You will be involved in providing administrative support to the development management function, including arranging neighbour notifications and consultations, sending acknowledgements, managing the general planning mailbox, and issuing planning decisions. You will assist customers in person, in writing, and over the phone with general administrative enquiries.

The role requires technical and IT skills, preferably including experience with the IDOX/UNIform case handling system. The post holder should have good organisational skills, as the job involves carrying out various administrative tasks to support the Council's statutory planning functions.

Depending on the needs of the service, staff in hybrid roles will typically work from home up to 40-60% of the time, where service needs can still be met.

About the Community Planning Partnership

East Renfrewshire Council has launched a new 15-year vision called ‘A Place to Grow’. Please follow this link https://eastrenfrewshire.gov.uk/placetogrow to watch a video and read our full plan, which outlines our shared hopes and aspirations until 2040, ensuring East Renfrewshire is a place where everyone can flourish, thrive, and grow.

Important Notes

• All applicants must provide proof of their right to work in the UK. Any employment offer will be conditional upon verifying documentary evidence before employment begins. Further information is available at https://www.gov.uk/prove.
• East Renfrewshire Council does not provide visa sponsorship.

We are committed to promoting and protecting the physical and mental health of all our employees.

Additional Information

Please click on the attachments below for full details of this position.