Support Officer - Highways Asset Management Systems

Lincolnshire County Council; Lincoln; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a proactive HAMS Support Officer to enhance their highway infrastructure management. In this role, you will provide essential technical support and ensure the effective use of the Highway Asset Management System. Collaborating closely with various teams, you will develop processes, troubleshoot issues, and create tailored reports to meet user needs. This position offers a competitive salary, flexible working arrangements, and a comprehensive benefits package, making it an exciting opportunity for those passionate about infrastructure and technology.

Benefits

Access to Local Government Pension Scheme

Salary sacrifice for cars and cycles

Flexible working hours

Generous leave entitlement

Free financial wellbeing advice

Qualifications

• Experience in managing and supporting Highway Asset Management Systems.
• Ability to collaborate with stakeholders and manage relationships.

Responsibilities

• Provide technical support for the Highway Asset Management System.
• Develop working processes and implement training for user groups.

Skills

Highway Asset Management System (HAMS)

Customer Relationship Management (CRM)

Geographic Information Systems (GIS)

Document Management

Stakeholder Management

Job description

About Us

We are a forward-thinking organisation dedicated to maintaining and improving our highway infrastructure.Our team is committed to delivering high-quality services to ensure the safety and efficiency of our road networks.We are responsible for managing and maintaining one of the largest highways networks in the country with over 5700 miles of carriageway and over 2800 miles of footway.

About You

Due to internal progression, we are seeking a highly motivated, proactive and detail-oriented Highway Asset Management System (HAMS) Support Officer to join our team.You will have knowledge and experience of managing and supporting systems such as HAMS, CRM, GIS and document management, preferably within the highways sector.You will be able to work effectively, collaborating with colleagues, managing relationships with all stakeholders, including alliance partners.

About the Role

As a HAMS Support Officer, you will be responsible for providing technical support and assistance in the management and development of our Highway Asset Management System (HAMS).You will work closely with teams to ensure the HAMS is effectively utilised and maintained, providing technical support, including troubleshooting and resolving issues. You will develop working processes with user groups and implement training where necessary. You will develop non-standard reports and dashboards to meet the requirements of our users.

About Our Offer

Along with a competitive salary we are offering:

• “Green book” Local Government terms and conditions
• Access to Local Government Pension scheme (contribution rate of approx. 24%)
• Comprehensive benefits package including salary sacrifice for cars, cycles, plus excellent discount schemes
• 37 hour working week (as full time) including flexible and hybrid working
• A generous leave entitlement with a minimum of 25 days plus bank holidays and the option to buy more
• Free financial wellbeing advice

Further details can be found here:Rewards and benefits – Lincolnshire County Council

If this sounds like the role for you, then please read through the full Job Description, before clicking apply! If you would like to know more about Lincolnshire County Council and our current vacancies then click on over to www.lincolnshire.gov.uk.

Applications will close on 25/05/25 and interviews will take place WC 09/06/25

For a confidential and informal discussion about the role please contact:

Phil Shevill Data Insight Manager via [e-mail]

Best of luck with your application

Please be advised that this position may be subject to a criminal record check.

All candidates are advised to read the attached job information pack prior to making an application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement.We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council iscommittedto safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers tosharethiscommitment.

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role.You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.

Our technology platform and equipment is very good enabling you toconnectandcollaborateremotely.We require that you have in place good connectivity, and we will discuss during the recruitment process if supportwith this is needed.

Fluency Duty

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.