Support Officer - 101041

Stirling Council; Stirling; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A local governmental organization in Stirling is seeking an enthusiastic individual to join the Council Tax team. The role involves managing mail, setting up Direct Debits, and supporting administrative tasks. Ideal candidates should possess strong organizational skills, the ability to multitask, and excellent communication abilities. The position offers flexible working arrangements and generous leave entitlements.

Benefits

30 days annual leave plus 7 public holidays

Flexible working arrangements

Ongoing opportunities for Learning & Development

Health & Wellbeing support

Up to 6 months full sick pay and 6 months half pay

Qualifications

• Excellent communication skills and ability to work independently.
• Ability to handle confidential information.
• Experience with office administration tasks.

Responsibilities

• Manage incoming and outgoing mail.
• Scan and index mail to customer accounts.
• Set up Direct Debits on Council Tax accounts.
• Order stationery for the team.
• Administer basic Council Tax accounts.

Skills

Organisational skills

Multitasking

Communication skills

Attention to detail

Ability to handle confidential information

Job description

We are seeking an enthusiastic individual to join our Council Tax team. The role will play a key part in the administration of Council Tax.

You will be responsible for carrying out a wide range of administration tasks and supporting the wider Council Tax team. This role includes dealing with the incoming and outgoing mail on a daily basis, scanning and indexing mail to customer accounts. It will include setting up Direct Debits on Council Tax accounts. You will be responsible for ordering stationery. Administration of basic Council Tax accounts.

You should be organised with the ability to multitask, have excellent communication skills, You should be able to work independently and have good attention to detail. You should have the ability to handle confidential information

The successful candidate will be required to complete a Level 1 Disclosure Scotland check. If your application is progressed after the interview, you will be invited to complete the form and have your details verified.

If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.

• 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service)
• Flexible working including hybrid office/work from home arrangements. We have a good balance across our teams, retaining the benefits to work/life balance of working from home part of the week, with the collaborative and social benefits of working from the office 2-3 days per week
• Biennial incremental progression until top of your payscale is reached
• Up to 6 months full sick pay and 6 months half pay dependent on length of service
• Up to 4 weeks paid Paternity Leave
• Access to Health & Wellbeing support
• Ongoing opportunities for Learning & Development