Support officer

A2Dominion Group; United Kingdom; On-site; GBP 25,000 - 31,000; Full time

Job summary

A2Dominion Group is seeking a Support Officer to assist customers living in supported accommodation. The role involves engaging with clients, working collaboratively with agencies, and ensuring all documentation is managed effectively. The company offers generous staff benefits including holidays, pension contributions, and a health allowance.

Benefits

25 days’ holiday plus Bank Holidays

Up to 8% contributory pension

Annual health and lifestyle benefit allowance

Cycle to Work Scheme

Qualifications

• Proven experience of working in a customer-facing role.
• Understanding to motivate people with complex issues.
• Experience in housing is beneficial but not essential.

Responsibilities

• Assess referrals and engage with prospective clients.
• Liaise with health professionals and other agencies.
• Deliver contracted hours of support to achieve required outcomes.

Skills

Customer Service

Motivation

Safeguarding

Job description

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Support Officer
Salary: £25,526 - £30,900
Contract type: Permanent
Working hours: 35 hours a week, 9am–5pm Monday-Friday
Location: Onsite role at Oxford (OX4)
This role requires an enhanced DBS check.

About A2Dominion
We are a UK housing association committed to a new vision – providing homespeople love to live in.With over 38,000 homes in management across Londonand southern England, we provide a wide range of homes for social, affordable,and private rent, specialist services, as well ashomesforsale and shared ownership.

Role Overview
Are you looking for a rewarding job to help people live safe, happy andindependent lives? As a Support Officer you will join our friendly andhard-working team in supporting customers living in supported accommodationservice,enabling customers to sustain their tenancies by promotingindependence, freedom and choice.

Key responsibilities
- Assess referrals and engage with prospective clients using a person-centered approach
- Key to this role will be liaising with health professionals,other agencies and colleagues as appropriate
- Agree and review client Independent Living Plans and Risk Assessments on aregular basis, deliver contracted hours of support to achieve the requiredoutcomes
- Engage in continuous professional development and reflective practice
- Forge and maintain links with partner agencies and other key stakeholders asappropriate to ensure that good communication and co-operation is maintained
- Report any concerns relating to safeguarding of vulnerable people using thecorrect procedures, attending case conferences and other meetings as required
- Ensure that all relevant documentation and records are completed andsubmitted in an accurate and timely manner
- Ensure that prospective and current clients are fully aware ofthe support available, their financial obligations, rights and responsibilitiesunder their tenancy/occupation arrangements and all related procedures

About you
- Proven experience of working in a customer-facing role,motivating complex and diverse client groups to sustain housing, health and/orwork outcomes
- An understanding to motivate people who have complex and diverse issues,including alcohol or substance misuse, mental health trauma and behaviouralchallenges
- Previous experience working within housing would be beneficial,but not essential
- Strong understanding of safeguarding

Application process
Please attach a tailored CV for this role, ensuring it highlights relevantexperience and provides explanations for any employment gaps.

Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice offlexible benefits, salary exchange benefits, and rewards and discounts thatwork for you, wherever you are in your life. We offer a wide range of staffbenefits. For this role, these include:
-25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years ofservice
-Up to 8% contributory pension

In addition, all permanent and fixed-term employees receive a generous annualallowance of up to £300 to use towards health and lifestyle benefits for bothyou and your family. We also operate a Cycle to Work Scheme whereby employees haveaccess to cycling equipment throughout the year and can pay via monthly salarydeductions.

A2Dominion Group is a Disability Confident Employerwhich means that weare committed to employing disabled people and will: actively look to attractand recruit disabled people, provide a fully inclusive and accessiblerecruitment process, offer an interview to disabled applicants who meet theminimum criteria for the job, be flexible with assessing people so disabledapplicants have the best opportunity to demonstrate that they can do the job,make reasonable adjustments as required.
At A2Dominion Group, we recognise the positive value of diversity, promoteequality and inclusivity in our hiring processes. We always aim to recruit theperson who is most suited to the job and welcome applications from people ofall backgrounds – men and women, people of all ages, sexual orientations,nationalities, religions, and beliefs.
If you require a reasonable adjustment during the recruitment process, pleasecontact our Resourcing Team to request:

Meeting the role requirements
We recognise that some females will only apply for a role if they meet 100% ofrole requirements. If this sounds like you, we’d still encourage you to applyand also to arrange a call with one of our Resourcing Team to discuss yourapplication further at

A2Dominion are proud to be a family friendly employer
Everyone is welcome at A2Dominion Group. We know that equality, diversity, andinclusivity make us better. We embrace the unique contributions of our peopleand seek to create a workplace where everyone feels like they belong. Find outwhy our people love working with us.
Join us at A2Dominion, where your expertise will be integral toour recovery journey, creating lasting positive changes in the lives of ourcustomers. If you possess the right motivation and drive to contribute to ourrecovery and change initiatives, we invite you to apply and be a crucial partof our team.

Closing date for this role is Friday 29th July 2025; we reservethe right to close this role upon appointment of a successful candidate.