Support Medical Secretary - Orthopaedics Elective Care

NHS; Liverpool; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a skilled Support Medical Secretary to join their Orthopaedics Elective Care Group. This role involves providing essential administrative support, including audio typing and managing patient correspondence, while ensuring high-quality service across multiple sites. The ideal candidate will possess strong organizational skills, a good understanding of medical terminology, and the ability to work independently. Join a dedicated team committed to enhancing patient experiences and contributing to an efficient healthcare environment. If you are motivated, detail-oriented, and ready to take on new challenges, this opportunity is perfect for you.

Qualifications

• Experience in a medical environment with knowledge of medical terminology.
• Ability to undertake administrative duties and manage workload effectively.

Responsibilities

• Provide comprehensive administration and audio typing services.
• Ensure accurate patient information management and follow-up arrangements.
• Handle incoming communications with empathy and professionalism.

Skills

Audio Typing

Medical Terminology

Organizational Skills

Interpersonal Skills

Initiative

Teamwork

Education

GCSE/O Level standard

RSA/OCR Level II or equivalent

Tools

Patient Administration System (PAS)

Microsoft Office

Job description

Support Medical Secretary - Orthopaedics Elective Care

Liverpool University Hospitals NHS Foundation Trust

A position has arisen for an experienced, well-motivated and enthusiastic support secretary to join the Orthopaedics Elective Care Group. The appointee will work within an established secretarial team who have a commitment to improve our patient experience.

The successful applicant must be able to undertake all administrative duties, be well organised, able to plan their own workload, work on their own initiative and work to strict deadlines.

It is expected that applicants will have appropriate experience working in a medical environment and have a good understanding and knowledge of medical terminology and audio typing; experience in the use of EPRO (clinic letter tool) would be advantageous.

Trauma & Orthopaedics is based across three sites: Aintree University Hospital, Broadgreen Hospital, and the Royal Liverpool University Hospital. The successful candidate will be required to provide support across sites with a base at the Broadgreen Hospital site.

Main duties of the job

To provide a comprehensive administration/audio typing service in dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover working where possible.

Job responsibilities

• Type dictation from audio transcription of clinical correspondence and documentation.
• Quality check documentation completed in clinical administration support.
• Ensure appropriate follow-up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly.
• Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure the patient is promptly reviewed. Check that follow-up appointments are arranged in conjunction with the patient pathway.
• Answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
• Accurate use of patient information using the Patient Administration System (PAS), including registration screen, checking patient details are correct, tracking of case-notes.
• Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients.
• Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.
• Take minutes of meetings, circulating to relevant groups.
• Obtain information as requested by line manager.
• Attend appropriate training, meetings and education sessions when required.
• Work with managers to review working practices, ways of working and find solutions to problems.
• Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures.
• Ensure all mandatory training is up to date and report accordingly.
• General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment.

Person Specification

Skills/Ability/Knowledge

• Able to use own initiative and respond to new challenges.
• Self-motivated and able to work with limited supervision.
• Manage/prioritise own workload.
• Ability to accurately maintain computerised and manual filing/documentation system.
• Ability to work as part of a team.
• Ability to manage difficult/sensitive situations.
• Ability and willingness to undertake further training as required.
• Knowledge of internal PAS system.
• Ability to supervise and motivate a team.
• Excellent interpersonal and influencing skills.
• Understanding of Trust internal policies as appropriate.

Qualities/Attributes

• Able to adopt flexible approach when required.
• Ability to build and maintain good working relationships.

Other Requirements

• Understanding of confidential nature of role and awareness of Data Protection Act.

Education/Qualifications

• Educated to GCSE/O Level standard/equivalent.
• RSA/OCR Level II or equivalent.
• Knowledge of medical terminology and secretarial procedures.

Experience

• Excellent I.T. skills with knowledge and experience of all Microsoft office packages.
• Experience working in an NHS office environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.