Support Medical Secretary (Neurology)

NHS; Sheffield; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare provider in Sheffield is seeking a Support Medical Secretary for its Neurology Department. This role is crucial in delivering a high-quality administrative service for patients and healthcare partners. Applicants should have relevant clerical experience, audio typing skills, and familiarity with patient pathways. Competitive salary between £24,937 to £26,598 pa offered, along with an organization known for valuing staff development and support.

Qualifications

• Previous clerical/admin experience required.
• Experience in audio typing is essential.
• Knowledge of patient pathways and 18-week referral target.

Responsibilities

• Type patient letters and manage communications.
• Assist in managing patient pathways for appointments.
• Handle patient inquiries and provide administrative support.

Skills

Typing experience

Good communication skills

Organisational skills

Computer skills with Microsoft Word and Excel

Education

Educated to GCSE level including English at grade C/4

Educated to A Level standard or equivalent

Tools

Trust data systems (e.g., Lorenzo, ICE, G2)

Job description

Sheffield Teaching Hospitals NHS Foundation Trust

Support Medical Secretary (Neurology)

The closing date is 30 September 2025

An exciting opportunity has arisen for a Support Medical Secretary to join the Neurology Department at Sheffield Teaching Hospitals. This role is pivotal in enabling the Directorate to provide a high-quality, comprehensive and professional administrative service to patients, relatives, carers and other internal and external stakeholders.

Clinical Neuroscience is based at the Royal Hallamshire Hospital and is the service provider for South Yorkshire, North Derbyshire, North Lincolnshire and North Nottinghamshire, serving a population in excess of 2.2 million people. The fundamental goal of the department is to improve the quality of care offered to neurologically impaired patients so that they can live as productive and independent a life as possible.

Main duties of the job

• Type patient letters relating to clinic appointments, test results, referrals, discharge summaries from digital audio dictation, long hand, or verbal dictation. Aiming towards turning typing around in 48 hours.
• Cover the medical secretaries absences (sickness and annual leave) taking telephone messages and undertaking any urgent typing and tasks for the consultant and team.
• To assist the medical secretaries in managing patients through their 18 week pathway. To validate pathways and amend them on Connect when typing. To escalate any possible breaches to Line Managers.
• Assisting medical secretaries in the management of in-patient waiting lists ensuring that Trust and National waiting list policies and procedures are adhered to, tracking the patients through their 18 week pathway for their in-patient stay.
• Management of patient investigations using Trust computer systems. Dealing with telephone queries from patients/other healthcare workers.

About us

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Qualifications

• Educated to GCSE level or equivalent including English at grade C/4 or above or or equivalent experience/ qualifications.
• Educated to A Level standard or equivalent experience/ qualifications.
• Previous typing experience.

Experience

• Relevant clerical/admin experience.
• Experience in audio typing.
• Experience of working with patient pathways and the 18 week referral to treatment target.
• Knowledge of Trust data systems e.g. Lorenzo, ICE, G2.

Further Training

• Understanding of patient confidentiality.
• Ability to prioritise workload and meet deadlines
• Awareness of medical records issues e.g. Data Protection, Information Governance.
• Good computer and keyboard skills with the ability to use Microsoft packages including Word and Excel.
• Good communication and organisational skills.
• Flexible approach to working to meet the needs of the service
• Ability to work efficiently on own initiative and as part of a team.
• Empathy for patients and understanding of the Trust\'s PROUD values.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Teaching Hospitals NHS Foundation Trust

£24,937 to £26,598 a yearpa/pro rata for part time staff