Support Manager (Safeguarders Panel Team) - 494844

Children First; City of Edinburgh; Hybrid; GBP 37,000 - 43,000; Full time

Benefits offered by this job

40 days leave

Pension scheme

Flexible / hybrid working

Wellbeing support

Blue Light card

Fair Work accreditation

Job summary

Children First is seeking a Support Manager to work mainly from home with occasional access to Edinburgh and Glasgow offices, covering the East Region and Central belt of Scotland. You will be part of the Safeguarders Panel Team and support Safeguarders while monitoring practice against the Practice Standards.

You'll liaise with partner agencies, attend CHIPS meetings, plan and facilitate support sessions, and help with Safeguarder recruitment, induction and training, newsletters and ongoing

Qualifications

• Knowledge of the Children's Hearing System and relevant legislation.
• Experience with children and families in trauma-informed and sensitive practice.
• Experience of supervision or support of staff and/or volunteers.
• Strong organisational skills and attention to detail.
• Ability to build meaningful relationships and provide constructive feedback.
• Proactive, collaborative approach aligned with our values.

Responsibilities

• Be based at home with occasional Edinburgh/Glasgow office access, covering the East Region and Central belt.
• Be part of a highly effective team and support Safeguarders while monitoring practice against standards.
• Liaise with key partner agencies and act as a point of contact for queries or concerns.
• Attend partnership and multi-agency CHIPS meetings in your area.
• Plan and facilitate support sessions with Safeguarders, one-to-one or in small groups.
• Support recruitment, induction and training, develop newsletters and monthly communications.

Skills

Trauma-informed practice

Relationship building

Organisational skills

Tools

Communication skills

Job description

Job Title: Support Manager
Reference number: CF26-67
Division: Safeguarders Panel Team
Location: East Region and Central belt
Salary: Scale Pont D-16 £37,189 to £42,687
Post Type: Fixed-Term until December 2027 / Full Time - 35 Hours. We are happy to consider part-time working arrangements for the successful candidate.
Closing Date: 13 November 2026
Interview Date: Week commencing 23 November 2026
In this role, you'll:

• Be based at home but opportunities to work in our Edinburgh and Glasgow offices, covering the East and Central belt of Scotland.
• Be part of a highly effective and efficient team.
• Be responsible for providing support to Safeguarders and monitor their practice against Practice Standards.
• Liaise with key partner agencies and be a point of contact regarding queries, feedback or concerns relating to operational issues.
• Attend partnership and multi-agency meetings Children's Hearing Improvement Partnerships' (CHIPS) in your area of work.
• Plan and facilitate support sessions with Safeguarders either as a one to one or in small groups in line with Performance, Support and Monitoring Framework.
• Support the continuation of operational delivery of contributing to agreed tasks such as Safeguarder recruitment, induction and training, development of newsletter and monthly communications to Safeguarders and the ongoing support and development of Safeguarders in line with the team work plan and contract delivery.

We'd love to hear from you if you have:

• Experience and knowledge of the Children's Hearing System and relevant supporting legislation.
• Experience of working with children and families in a trauma informed and sensitive way.
• Experience of support and supervision of staff and or volunteers
• Strong organisational skills and attention to detail.
• Ability to build meaningful relationships, listening and proving constructive feedback.
• A proactive, collaborative approach and commitment to our values.

What we offer:

• A workplace with values of with love, with purpose and with strength
• 40 days annual leave, inclusive of bank holidays
• Pension scheme and wellbeing support
• Flexible and hybrid working arrangements
• Access to Westfield Health, giving colleagues and their families confidential counselling support, wellbeing resources, and access to health and lifestyle benefits to support physical and mental wellbeing.
• Blue Light card discount
• A Fair Work accredited workplace

Our Values

Living our values, you will help create a workplace where our people can thrive, ensuring we deliver the best possible support to children and families.

• With love, we put children first.
• With purpose, we transform lives together.
• With strength, we do whatever it takes to protect Scotland's children.

Corporate Responsibility

• Be committed and adhere to Children First's vision, mission and values.
• Comply with Children First safeguarding policies and procedures.
• Comply with Children First code of conduct and any relevant professional standards relating to the role.
• Actively consider the involvement of children, young people and families with whom we work, in all areas of practice and to implement the Children First participation standards.
• Actively consider the involvement of volunteers in all areas of our work and to implement the Children First volunteer development policy.
• Observe all health and safety requirements.
• Work within and promote policies in relation to diversity equity and inclusion and anti-discriminatory practices.
• Undertake any other reasonably required duties as instructed by line manager or someone acting on their behalf, in addition to the role specific responsibilities detailed below.