Support Manager - Medicine

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust; King's Lynn; On-site; GBP 52,000 - 68,000; Full time

Job summary

The Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust is seeking an individual to provide full support to assigned specialties within the Division. The role encompasses managing resources, performance targets and patient waiting lists, and providing timely data to senior management.

The post offers opportunities to develop operational management skills, participate in the Proud2bOps community, and receive dedicated time for personal development, with a view to contributing to the 18-week

Responsibilities

• Managing resources such as medical rotas for senior and junior staff.
• Managing National and Local performance targets.
• Managing patient waiting lists such as RTT on a day-to-day basis.
• Providing support to the senior management team with data and information.
• Administrative support when required.

Job description

The key role of this post is to provide full support to assigned specialities within the Division. The will include:

• The management of resources such as medical rotas (senior and junior)
• The management of National and Local performance targets.
• The management of the various patient waiting lists such as RTT on a day-to-day basis.
• Providing support to the senior management team in the timely provision of data and information.
• Administrative support when required.

This post offers opportunity for someone considering a career in operational management and will provide:

• Experience of working within an operational management environment
• Participation in the Proud2bOps community
• Dedicated time for personal development and training
• Support to develop operational management skills throughout the secondment
• Managing Performance
• Using a range of options including performance analysis, Consultant job plans and clinic template management, provide support to the Service Managers and Operational Manager to support construction of speciality activity plans and ensure each specialty is able to deliver planned performance against the agreed activity plan and national targets.
• Monitor and review the identified specialty patient tracking lists (PTLs) to ensure adherence to the Trust’s agreed waiting times, resolving any capacity issues as they arise and ensuring that these are highlighted to senior managers.
• To manage elective activity, as required.
• Receive and analyse data and information from Finance and Information Services to ensure that:
• Emergency
• Monitor emergency access targets and key performance indicators.
• Medicine
• Proactively manage all speciality outpatient waiting lists in line with the Trust Access Policy ensuring maximum efficiency.
• Arrange adequate capacity to ensure ’18 Week’, diagnostic waiting times and cancer targets are met, including confirming Patient Pathway Identifiers (PIDs) as required.
• Liaise with the Service Manager regarding the identification and authorisation of any additional clinics.

There’s never been a more exciting time to join TeamQEH. We’re working on a once in a generation opportunity to build a new state-of-the‑art hospital to open in 2030 and we are also carrying out on one of the biggest pieces of digital transformation work we’ve ever undertaken.

Our new electronic patient record (EPR) will replace paper‑based patient records from 2026 and will lead to better, safer, joined‑up care at The Queen Elizabeth Hospital and beyond.

At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community‑based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as ‘Good’, and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award‑winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

For further details / informal visits contact: Name: Kelly James Job title: Service Manager Email address: [e-mail] Telephone number: 01553 613613