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Support Manager for Clinical Informatics and ePMA Band 6

Worcestershire Acute Hospitals NHS Trust

West Midlands Combined Authority

On-site

GBP 38,000 - 47,000

Full time

5 days ago

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Job summary

A leading NHS Trust is seeking a Support Manager for Clinical Informatics and ePMA to drive transformative changes in pharmacy practice. This role involves the optimization of electronic prescribing systems and supporting multidisciplinary teams to improve patient care through innovative informatics.

Benefits

Flexible working

Continuous improvement culture

Timewise accreditation

Qualifications

Experience in developing and supporting IT systems within healthcare.
Supervision experience dealing with HR issues.
Current experience in teaching or training technical staff.

Responsibilities

Manage pharmacy IT systems, ensuring compliance and safety.
Lead operational aspects of automated medicines storage systems.
Collaborate with multidisciplinary teams to improve medication processes.

Skills

Technical support

Communication

Management

Problem-solving

Education

NVQ Level 3

BTEC in pharmaceutical science

Further specialist knowledge gained through qualification or experience

Support Manager for Clinical Informatics and ePMA Band 6

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Support Manager for Clinical Informatics and ePMA Band 6

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Job Summary

Are you ready to drive transformative change in pharmacy practice through cutting-edge technology and innovative informatics? In this role you will play a crucial role in shaping the future of medication management and patient care. You'll leverage your expertise to optimise electronic prescribing and medication administration (ePMA) systems, ensuring seamless integration within clinical workflows.

In this strategic leadership position, you'll collaborate with multidisciplinary teams to enhance the safety, efficiency, and effectiveness of medication processes, ultimately improving patient outcomes. Your insights will guide the development and implementation of pioneering informatics solutions, bridging the gap between pharmacy and healthcare technology.

Main duties of the job

Ensuring all aspects of Pharmacy IT systems software and hardware are set up and operated in a safe manner that complies with best practice and meet the needs of the department.

Supporting with the management of the pharmacy stock management system and other pharmacy IT systems, including stand-alone functions in case of systems failure.

Leading and developing the operational aspects of automated medicines storage systems in conjunction with Dispensary Manager and Chief Technician in pharmacy and outside on wards and clinical areas.

Supporting the Chief for Clinical Informatics and ePMA in the day-to-day management of the EPMA system including the production of standard operating procedures SOPs on the use and management of the system.

Managing, developing and providing the pharmacy technical elements of the ward-based pharmaceutical service to both the allocated specialist area cross-site.

Facilitating seamless pharmaceutical care to patients and technical pharmacy support to medical and nursing staff to ensure the safe and cost-effective use of medicines within the post-holders specialist area.

Working unsupervised using his/her own initiative to effectively manage the workload of junior technicians, junior pharmacists and students including liaison with specialist pharmacists.

Fulfilling all the roles and responsibilities of an accredited accuracy checking technician within the pharmacy department as required (if applicable).

About Us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

Better never stops, and we are committed to developing a culture of continuous improvement.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and Costs

Details

Date posted

13 June 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£38,682 to £46,580 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9365-25-0542

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

The Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B98 7UB

Job Description

Job responsibilities

1.1. Liaise with the system supplier, network providers and others as necessary to overcome any difficulties in the operation of the systems.

1.2. Provide regular updates with progress to any system problems in line with department procedures

1.3. Authorise users and generate passwords for any pharmacy IT systems

1.4. Maintain and update procedures and policies covering all aspects of the use of the pharmacy IT systems.

1.5. Develop and maintain training programs for any pharmacy IT systems, as well as deliver training to new members of staff on the system.

1.6. Aid the development and implementation of any required SOPs and policies to ensure that all WAHT Pharmacy staff can use the pharmacy IT systems to perform their roles.

1.7. Audit compliance with these procedures.

1.8. Use the pharmacy IT systems and standard computer software to produce management reports, plans, policies and procedures as required.

1.9. Assist in the maintenance and amendment of the pharmacy computer system files to ensure up to date information on the system including dispensing templates.

1.10. Assist in the upgrades of the standalone computers and base-stations

1.11. Liaise with pharmacy IT systems super users to assist with training

1.12. Undertake daily checking of Digitrak and maintaining the tracker system

1.13. Support with the development of the aseptics worksheets

Please see full JD attached

Job Description

Job responsibilities

1.1. Liaise with the system supplier, network providers and others as necessary to overcome any difficulties in the operation of the systems.

1.2. Provide regular updates with progress to any system problems in line with department procedures

1.3. Authorise users and generate passwords for any pharmacy IT systems

1.4. Maintain and update procedures and policies covering all aspects of the use of the pharmacy IT systems.

1.5. Develop and maintain training programs for any pharmacy IT systems, as well as deliver training to new members of staff on the system.

1.6. Aid the development and implementation of any required SOPs and policies to ensure that all WAHT Pharmacy staff can use the pharmacy IT systems to perform their roles.

1.7. Audit compliance with these procedures.

1.8. Use the pharmacy IT systems and standard computer software to produce management reports, plans, policies and procedures as required.

1.9. Assist in the maintenance and amendment of the pharmacy computer system files to ensure up to date information on the system including dispensing templates.

1.10. Assist in the upgrades of the standalone computers and base-stations

1.11. Liaise with pharmacy IT systems super users to assist with training

1.12. Undertake daily checking of Digitrak and maintaining the tracker system

1.13. Support with the development of the aseptics worksheets

Please see full JD attached

Person Specification

Experience

Essential

Experience of working in a technical support role and proven experience in the development and support of IT systems within a health care setting to include implementing/problem solving clinical and pharmacy IT systems or automated storage systems.
Proven experience of successfully supervising staff including dealing with simple HR issues such as sickness, personal development reviews, implementing service improvements or change.
Current relevant experience of supervising technical staff and or students in pharmacy services or equivalent experience
Current experience of teaching or training technical staff or students in pharmacy department or equivalent experience
Current experience in communicating across care interfaces

Desirable

Experience of implementing and working with EPMA systems
Experience of working with pharmacy stock management systems
Experience of robotics and automation
Current hospital proven experience of successfully delivering technical pharmacy services as a qualified technician including dispensary and aseptic services

Qualifications

Essential

NVQ Level 3 and BTEC in pharmaceutical science or equivalent recognised, relevant IT qualification/ experience or further specialist knowledge gained through qualification or experience.
Hold a current UK driving licence to be able to drive between sites and attend regional meetings/ network groups.

Desirable

PRINCE2 foundation or demonstrable equivalent experience.
Quality Improvement training.
Registered with the GPhC.
Current in-date accreditation as a Checking Technician.
Holds Medicines Management accreditation qualification.
Meeting GPhC requirements for CPD.

Person Specification

Essential

NVQ Level 3 and BTEC in pharmaceutical science or equivalent recognised, relevant IT qualification/ experience or further specialist knowledge gained through qualification or experience.
Hold a current UK driving licence to be able to drive between sites and attend regional meetings/ network groups.

Desirable

PRINCE2 foundation or demonstrable equivalent experience.
Quality Improvement training.
Registered with the GPhC.
Current in-date accreditation as a Checking Technician.
Holds Medicines Management accreditation qualification.
Meeting GPhC requirements for CPD.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
Hospitals and Health Care

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