support manager

Ambis; West Midlands Combined Authority; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

A niche ERP software company is looking for an Application Support Manager to lead its support team in Halesowen. The role involves managing, mentoring, and training staff while overseeing support queues in a hybrid office environment. Ideal candidates will have previous application support experience and a strong understanding of ERP and accounting functionalities.

Qualifications

• Background in application support.
• Understanding of accounting and ERP functionality.
• Experience managing a team.

Responsibilities

• Fully responsible for managing the support team.
• Overseeing support queues effectively.
• Mentoring and training team members.

Skills

Managing

Mentoring

Hiring

Training

Data and analytics

Reporting

Job description

Application Support Manager

Salary: £40,000 to £65,000

Location: Halesowen (3 days per week in the office)

This niche ERP software company is hiring an experienced support manager.

The office is based in Halesowen, offering a hybrid working model with 3 days in the office each week. This setup encourages team building, knowledge sharing, and a friendly environment.

Note: You must enjoy working in the office and being around people. This role is not suitable for remote workers.

The ideal candidate will have a background in application support, including an understanding of accounting and ERP functionality.

This role is fully responsible for managing the support team, requiring previous hands-on experience in:

• Managing
• Mentoring
• Hiring
• Training
• Running support queues
• Data and analytics
• Reporting

You should be comfortable managing a team of 6 and overseeing support queues effectively.